Zoom is seeking a highly experienced and empathetic Senior Product Manager to join our team. In this role, you will play a crucial part in identifying customer and end-user pain points. You will be developing innovative solutions and driving the adoption and success of our products within the telecom domain.

About the Team

The Carrier Platform team at Zoom is a cross-functional group of telecom and product experts focused on

building scalable, user-centric communication solutions. They combine technical depth, customer empathy,

and execution excellence to drive innovation and adoption across global voice and messaging products.

Responsibilities

Having a deep understanding of customer and end-user needs, identifying real pain points and opportunities that go beyond explicit requests.
Developing and validate the intended quantifiable impact of product initiatives through a wide range of internal and external sources.
Applying deep knowledge of the telecom domain and modern software stack, with meticulous attention to detail, to create effective and robust solutions.
Driving product adoption and usage, leveraging data-driven analytics to inform strategies and measure success.
Exhibiting a keen sense for developing extensible frameworks, APIs, and solutions, balancing near-term needs with long-term growth objectives.
Acting as a customer/end-user champion, maintaining a high bar for user experience and simplicity in all product designs.
Demonstrating a clear bias to execution, with the ability to lead and motivate a global cross-functional team, including designers, developers, operational teams, and Go-to-Market teams.
Being proficient in using modern AI tools and applying AI as an integral skill across ideation, validation, execution, and adoption phases of product development.

What we’re looking for

10+ years of experience working in the Telecom domain, with an exceptional understanding of modern wireline and wireless telco stacks. As well as experience with international compliance and regulatory practices around voice and messaging.
5+ years in a product management role.
Direct experience in building messaging services (SMS, MMS, RCS, SMPP/SMC, WhatsApp & Social messaging services).
Direct experience in evolving registration requirements for alphanumeric sender IDs,Shortcodes, and 10 DLC.
Possess knowledge in evolving registration requirements for alphanumeric sender IDs, Shortcodes, and 10 DLC.
Direct experience driving non-functional requirements such as a high availability, scale, cost, security, and quality of service for voice/messaging services.

Salary Range or On Target Earnings:

Minimum:

$124,000.00

Maximum:

$271,200.00

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Anticipated Position Close Date:

10/30/25

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

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