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What you can expect:

As a Lead DevOps Engineer, you will drive continuous improvements for our Zoom Gateway and AI services. This role requires expertise in building robust automation, collaborating with developers, enhancing monitoring systems, and contributing to the overall advancement of our services. You will be responsible for, building/deploying the VoIP service. Monitoring infrastructure for these services, developing new automation to reduce manual effort, and being the on-call owner for assigned services.

About the Team:

Zooms Engineering operations are the driving force behind the seamless functionality and continuous availability that define the platform's unparalleled user experience.

The VoIP team handles multiple gateway services like CRC and audio conferencing required for Zoom Meetings.
The team monitors communication infrastructure, by employing robust operational and monitoring strategies. These guarantee the stability and security of Zoom's infrastructure, allowing millions of users worldwide to connect effortlessly.

Responsibilities:

What we’re looking for

• 5+ years minimum of work experience as a Cloud DevOps or DevOps engineer in an IC/ Lead position.

• Have experience leading large scale and high impact technical projects, This cloud DevOps role is focusing mainly on AWS, k8s, terraform, Linux, Python , coding.

• Have experience working with VoIP systems and familiarity with SIP, RTP, WebRTC, and having experience deploying and managing these on k8s.

• Have proven experience in Kubernetes, Dockerized workload deployment, and monitoring for it for large-scale distributed systems deployed on prod.

• Have implemented Infrastructure as Code (IaC) using Terraform.

• Have experience developing large scale Ansible automation.

• Experience with CI/CD tools and integration and Kubernetes, container, and other micro-service technologies.

• Experience with Redis or mysql database and Git, Jenkins, Argocd and other DevOps tools.

• Have understanding of SIP, RTP, RTCP.

• Hold a Bachelor’s degree in Computer Science, Data Science, or a related field.

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Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment​

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.