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NSI Business Analyst



San Francisco Bay Area, CA, USA
Posted on Thursday, February 1, 2024

What you can expect​

Zoom’s Business Applications team is looking for a Business Systems Analyst (BSA) who will support our New Service Introduction team. You will partner with Product Managers to elicit business requirements, collaborate with technology teams, and improve customer adoption.

About the Team

Team focuses on New Service Introduction (NSI) offer enablement where we implement systems changes to introduce new products to direct ,channels and online routes to market. We work with product managers, operations including sales, channel, finance, online and pricing teams across Zoom.

What we’re looking for

  • Experience analyzing business requirements; developing and documenting process flows and solution designs; testing new functionality

  • Experience in self-managing projects in a dynamic environment, including developing project /sprint plans and reporting project status to executives

  • Experience collaborating with business stakeholders, solution architects, developers and testers to drive end-to-end solutions

  • Experience in Order to Cash areas including CPQ, eCommerce buyflows, Billing, License Provisioning

  • Experience with supporting technologies such as JIRA, Confluence, Figma, Lucidchart

  • Experience in Salesforce Sales Cloud, Zuora and Oracle Financials.

  • Experience in business process modeling and diagramming (swimlane and sequence diagrams, process flows, UML, wireframes)

  • Bachelor's degree in Computer Science, Management of Information Systems, or equivalent

Salary Range or On Target Earnings:





At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Anticipated Position Close Date:


In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Information about Zoom’s benefits is on our careers page here.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations.

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

Our Commitment​

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at