Lead Product Analyst
Zocdoc
Our Mission
Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.
Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.
We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.
Your Impact on our Mission:
We’re looking for a Lead Product Analyst to join the Data team at Zocdoc! In this role, you’ll partner closely with our Provider Product teams to drive data-informed decisions that power our business. You’ll shape the strategy for our Provider Success pod and guide product development through impactful insights and analysis. Your work will focus on building products that clearly demonstrate Zocdoc’s value to our clients — helping them succeed on our platform by optimizing their availability setup, insurance options, and clinical preferences. As a Lead Product Analyst, you’ll be the subject matter expert on metrics and success measurement, experiment design as well as causal inference, and visual storytelling through data.
You’ll Enjoy This Role If You Are…
- Passionate about transforming healthcare through data. You love finding signal in the noise — turning complex data into insights that shape meaningful products
- A product-minded storyteller. You get energy from partnering with Product Managers, Engineers, and Designers to translate data into features that make products indispensable to users
- Obsessed with impact. You don’t just analyze metrics — you influence strategy, experimentation, and roadmaps that help users succeed
- Excited by modern analytics. You enjoy building and scaling data products, experimentation frameworks, and self-serve tools that empower teams across the company.
- Collaborative and curious. You thrive in cross-functional spaces, seek diverse perspectives, and love using data to connect the dots in complex marketplace dynamics
Your Day-to-Day Is…
- Drive product strategy through insights: Partner with Product and Engineering to identify opportunities that improve provider engagement, retention, and success on Zocdoc — from optimizing setup to surfacing product value drivers.
- Own metrics and success measurement: Define, monitor, and evolve core KPIs that measure provider health and platform performance. Develop frameworks that turn data into clear narratives for decision-making.
- Lead experimentation and causal analysis: Design and analyze A/B tests and other causal inference studies that uncover the “why” behind provider behavior. Translate results into actionable recommendations for roadmap prioritization.
- Shape analytics vision for Provider Success: Design scalable analytical solutions, including dashboards and cohort frameworks that make key insights instantly accessible across teams.
- Be the domain expert: Build deep expertise in the provider ecosystem — understanding how availability setup, insurance options, and product features drive business outcomes.
- Mentor and elevate others: Provide guidance to Analysts and Senior Analysts on technical approaches, analysis frameworks, and stakeholder communication — fostering a culture of curiosity, rigor, and impact.
- Champion continuous improvement: Identify opportunities to refine workflows, enhance tooling, and streamline data pipelines — ensuring insights are delivered faster and with higher fidelity.
You’ll be successful in this role if you have…
- 4+ years experience leading and developing high-performing analytics teams, including individual contributors and/or managers.
- 6+ years in analytics, data science, or a related field with a track record of delivering insights and influencing product decisions.
- Ability to translate complex information into clear, actionable insights for senior leadership and non-technical audiences.
- Strong expertise in SQL and advanced data visualization (e.g., Looker, Tableau)
- Deep knowledge of experimentation and causal inference methods, including A/B testing design, execution, and analysis, along with broad expertise in advanced analytical methodologies such as statistical modeling, forecasting, and segmentation.
- Solid experience and understanding of data modeling, data warehousing, and analytics architecture.
- Skilled at managing competing priorities, navigating organizational complexity, and building cross-functional alignment.
- A collaborative mindset with the ability to influence decisions at all levels of the organization.
- Strategic thinking with hands-on problem-solving to turn vision into impactful results.
- Excellent communication skills across all levels of stakeholder (business & technical).
Benefits:
- Flexible, hybrid work environment at our convenient Soho location
- Unlimited Vacation
- 100% paid employee health benefit options (including medical, dental, and vision)
- Commuter Benefits
- 401(k) with employer funded match
- Corporate wellness programs with Headspace and Peloton
- Sabbatical leave (for employees with 5+ years of service)
- Competitive paid parental leave and fertility/family planning reimbursement
- Cell phone reimbursement
- Catered lunch everyday along with beverages and snacks
- Employee Resource Groups and ZocClubs to promote shared community and belonging
- Great Place to Work Certified
About us
Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.
Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.
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