Technical Support Engineer
IT, Customer Service, (Engineering), (Prospecting), (Customer Service), (Support)
San Mateo, CA, USA
Posted on Tuesday, July 7, 2020
<div><b style="font-size:18px;">Who We Are</b></div><div><br></div><div><span style="font-size:11pt;">At Verkada, we’re building the operating system for the physical world. </span></div><div><br></div><div><span style="font-size:11pt;">We started in 2016 with video security cameras and an intuitive cloud-based platform, and in just six years, we've expanded to include five additional product lines (access control, environmental sensors and alarms, as well as visitor and mailroom management) that help enterprises to protect and manage their people and assets. </span></div><div><br></div><div><span style="font-size:11pt;">Today more than 14,000 organizations across 63 countries worldwide trust Verkada as their physical security layer for easier management, intelligent control, and scalable deployments. We are valued at $3.2 billion, with $360 million raised in venture capital from investors including Linse Capital, MSD Partners, L.P., Felicis Ventures, Next47, Sequoia Capital, Meritech Capital, and First Round Capital. </span></div><div><br></div><div><span style="font-size:11pt;">This is just the beginning. The need for businesses to secure and manage their people and physical assets with scale and speed is mission critical and continues to increase. Our teams are energized by the complex challenges we work on and the platform we are building to make the schools, hospitals, businesses and communities that we live and work in safer. </span></div><div><br></div><div>Verkada is looking for Technical Support Engineers to support our growing base of enterprise customers. As a member of Technical Support, you will join a skilled team, located in San Mateo, supporting the entire line of Verkada cloud-managed building security products. Working independently and collaboratively, you will solve technical issues and advise customers on our platform. Responsibilities include troubleshooting complex customer environments, educating customers on system installation and configuration, collaborating with Engineers to identify and resolve bugs, providing crucial feedback to Product Management to drive product improvement, and creating knowledge base articles. Our team is the bridge between customers, Engineering, and Product Management. If you want to make an impact and advance your career in the cloud-managed IoT space, we'd love to hear from you!</div><div><br></div>
Verkada is an equal opportunity employer.
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