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About the Role:

In July 2023, Upgrade acquired Uplift. All Uplift employees are now a part of the Upgrade team and get to build the leading BNPL provider in the travel industry used by the world’s most loved brands, including Southwest Airlines, Carnival Cruise Line, Air Canada, Universal Studios, and more, while also benefiting from Upgrade’s resources.

We are currently looking for a dynamic and energetic self-starter to provide sales, operational and account support across our fastest-growing travel verticals (Airlines, Cruise, Package Vacations, and Hospitality). As an Account Coordinator, working across multiple cross-functional teams and engaging with numerous external partner stakeholders, you are well organized, have a keen eye for detail, and a proven ability to deliver results through others.

This is an opportunity to work alongside the biggest and most respected brands across the travel industry, supporting and gaining experience from our team of travel industry veterans. Come join the global leader in BNPL for travel merchants and help us make travel more accessible and rewarding to consumers across the world.

This will be a hybrid position based in either our San Francisco or New York City office.

What You’ll Do:

• Sales Support: Assist in the creation of sales presentations, proposals, and contracts. Prepare sales-related documents and materials to support the sales team's efforts.
• Account Management: Manage small/emerging accounts and provide support on large enterprise accounts. Maintain a deep understanding of account needs and requirements.
• Partner Support: Work closely with partner success and customer support teams to ensure operational excellence and resolve issues including but not limited to merchant inquiries, customer inquiries and operational investigations.
• Data & Reporting: Provide regular performance reports and analysis for small/emerging accounts and support reporting and analytics needs for large enterprise accounts.
• Coordination: Coordinate sales activities, including scheduling meetings, preparing sales documents, managing follow-up tasks and organizing internal meetings and offsites.
• Collaboration: Work closely with cross-functional teams, including compliance, operations, marketing, product development, and customer service, to align efforts and deliver cohesive support to merchants and team members.
• Market Research: Stay informed about industry trends, market conditions, and competitor activities. Provide insights and recommendations to enhance sales strategies.

What We Look For:

• Bachelor's degree in Business, Marketing, or a related field.
• Proven experience in a sales support or account coordination role, preferably in an enterprise or B2B environment. Travel industry experience preferred.
• Strong organizational skills with the ability to prioritize tasks and manage time effectively.
• Excellent communication skills, both written and verbal.
• Presentation and public speaking skills.
• Proficiency in Google Suite, Salesforce, Tableau and Jira.
• Detail-oriented mindset with a focus on accuracy and quality.
• Ability to work collaboratively in a team-oriented environment.
• Travel to functions, trade shows, and/or accounts as required.

What We Offer You:

• Competitive salary and stock option plan
• 100% paid coverage of medical, dental and vision insurance
• Flexible PTO
• Opportunities for professional growth and development
• Paid parental leave
• Health & wellness initiatives

The compensation range of this position in San Francisco, CA and New York, NY is USD $75,000-$100,000 annually plus equity and benefits. Within this range, an individual's base pay will be dependent on a variety of factors, including without limitation, job-related knowledge, skills, education, and experience.

#BI-Hybrid

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