If you have a passion for innovation, consumer insights and products, then this opportunity might just be for you. Unilever’s Global Home Care Category is looking for someone to join its Consumer Technical Insights (CTI) team at Port Sunlight, Wirral to work on building their understanding of the consumers that use our products and translate this understanding into insights that can guide innovation. This is an excellent opportunity to join an exciting team and develop your skills and career working on some of the world’s biggest Homecare brands.

Understanding and meeting the needs of our consumers is at the heart of the Consumer Technical Insights team. This role will play an important part in understanding how Homecare products are perceived and used, and translating this understanding into insights and ideas for product innovation, improvement and claims. We develop our product innovations in response to current or future consumer needs, so this role has a direct impact on the innovation portfolio.

Consumer experience of a Home Care product is determined by many factors – habits, physical conditions, marketing communication, sensory and design properties of the product, new technologies, and many more. Understanding the product experience and its impact on consumer perception will be a key part of this role, creating a link between product development and consumers. The role will need to build our consumer understanding across our many markets,and will involve working collaboratively with colleagues in these countries.

This role sits within a multidisciplinary team, working alongside R&D and marketing, and also establishing links with third parties, such as agencies and academic institutions. Because the focus of the role is to guide technology and product communication, a basic understanding of science and technology is desirable. The role could be suitable for a Physical Scientist with an interest in consumer research or to a Social Scientist or Design specialist interested in product science.

JOB PURPOSE

To design and deliver the consumer learning plan for specific category projects in order to create the insights needed for product innovation; to deliver relevant studies which build consumer understanding and capability.

RESPONSIBILITIES

To represent CTI within innovation project teams, being responsible for the design, agreement, and implementation of consumer learning plans.
To design and implement any studies and activities according to project needs, working with relevant internal and/or external partners to deliver quant, qual or sensory studies as required.
Lead discussions to refine objectives and define action standards, that will lead to the design of winning products in the marketplace.
To select, brief and hold accountable the relevant external 3rd party(ies) and other partners.
Be responsible for maintaining existing quality of capabilities in skill area and to identify new opportunities via networks (internal/external) to help define & build the needs of the future, particularly in the digital world.
Bringing the voice of the consumer to projects and platforms involved.
To analyse data and reports (including from 3rd parties) and add value from other sources of knowledge to give maximum value to stakeholders.
To communicate results of studies to stakeholders so they can use them to refine product innovations.
To extract insights from multiple sources of information and identify the opportunities for the business.
To develop claims and storytelling opportunities based on consumer understanding.
To build an area of expertise and provide input in defining best practice.
To help build CTI’s capability in digital methods.

ALL ABOUT YOU

KEY SKILLS

Proven ability to plan and manage own work within a technical area.
Ability to manage and communicate with stakeholders, including those from non-technical backgrounds
Familiarity with consumer research techniques (qualitative, quantitative and sensory).
Experimental design, familiarity with statistical tools, statistical data analysis and statistical interpretation of data.
Ability to interpret data, from multiple sources in order to identify relevant insights.
Ability to communicate consumer insights to a variety of audiences.
Ability to use digital approaches to data collection and modelling for prediction (other qualitative or quantitative).
Problem solving skills with practical creativity.
Ability to work with in multi-functional teams.
Excellent communication & interpersonal skills.
Good organisation and time-management.

ESSENTIAL CRITERIA

BSc or MSc (or equivalent) in Physical Sciences (including Physics, Materials Science, Chemistry or Biochemistry) OR in Social/Behavioural Sciences (eg Psychology or Sociology) OR other subject requiring generation of consumer / clinical data
Experience in an industrial or academic science area requiring measurement and data handling / analysis either qualitative or quantitative

DESIRABLE CRITERIA

Experience of FMCG or the detergents sector

ADDITIONAL INFORMATION

Occasional travel may be required
The job is majority office-based work (some of which may be agile)

NOTES

About Unilever

Unilever is one of the world’s leading suppliers of Food, Home and Personal Care products with sales in over 190 countries and reaching 2 billion consumers a day. Unilever has more than 400 brands found in homes around the world, including Dove, Tresemme, Lynx, Lifebuoy, Shea Moisture, Persil, Domestos, Ben & Jerry’s, Magnum, Marmite, The Vegetarian Butcher, Graze and Pot Noodle.

Faced with the challenge of climate change and the need for human development, we want to move towards a world where everyone can live well and within the natural limits of the planet. That’s why our purpose is ‘to make sustainable living commonplace’

What We Offer

Not only do we offer a competitive salary and pension scheme, we also offer an annual bonus, subsidised gym membership, a discounted staff shop and shares. You’ll have the opportunity to work directly with our renowned and exciting brands in a flexible and hybrid working environment.

Whilst the role is advertised on a full-time basis, we would be happy to discuss possible flexible working options and what this may look like for you. We are a key advocate of wellbeing and offer a variety of support for our people including hubs, programmes and development opportunities. We strive to achieve a family-friendly and inclusive workplace and to, above all, create possibilities for all.

Diversity at Unilever is about inclusion, embracing differences, creating possibilities, and growing together for better business performance. We want to push boundaries, and have the flexibility needed to keep adapting in an ever-changing, more dynamic world. This means giving full and fair consideration to all applicants, regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.

As part of your hiring journey, we are happy to support requests for reasonable adjustments, to improve your recruitment experience.

To find out more, including more information about our Employee Resource Groups, please click here.

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How is Unilever tackling this?

Many of Unilever’s recruitment sites publish a warning to candidates about recruitment fraud. The Cyber Security team also proactively scan for signs of people setting up fake Unilever sites and act to close them down.

What can I do?

If you become aware of potential recruitment fraud, spot fake Unilever recruitment adverts or fake LinkedIn profiles, report them via Una Live Chat.

Unilever does not accept responsibility or liability for any candidates who are financially impacted by recruitment fraud. Your vigilance is key!

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