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Amazon Customer Business Development Manager



Customer Service, Sales & Business Development
United States · Remote
Posted on Tuesday, September 19, 2023

Background and Purpose of Job

eCommerce is disrupting CPG retail, contributing up to 50% of total industry growth and leading CPGs are putting digital eCommerce at the heart of their strategies.

Unilever is looking for a Customer Business Development Manager to develop the Beauty & Personal Care assortment on This person would work directly with Amazon’s retail team and Unilever cross-functional partners to deliver KPIs through assortment, mix management and holistic support plan.

Unilever is home to iconic brands such as Dove, AXE, Ben & Jerry’s and Seventh Generation, and on any given day, over 2 billion people around the world use our products. Accelerating eCommerce enables us to get closer to our consumers and rapidly scale our brands. This role will be critical to the growth of Unilever’s business through the eCommerce retail channel.

Who You Are & What You’ll Do

You’re a seasoned account manager, able to represent one Fortune 500 company to another. You know how to ask smart questions and build partnerships with your buyers to grow the business. You are also a thought leader for eCommerce, delivering feedback and insights back to brand teams and training everyone to better understand and plan for the future — eCommerce. You’re a skilled general manager, capable of working across multiple eCommerce platforms and Unilever categories. You are motivated to develop a strategy to deliver upon Unilever’s P&L objectives and seek the accountability of delivering KPIs through short and long-term growth planning. You are a team player, who delivers results through partnership with your retail partner and an all-star cross-functional team. You are innovative and always seeking ways to improve, whether that be co-creating digital marketing programs, pioneering next-gen data analytics, or re-inventing route to market.

  • You’re a general manager: You oversee and manage your trade spend, marketing investment, portfolio, and cross-functional team resources to deliver KPI’s such as turnover, margin, and competitive share growth. You apply operational rigor and leverage analytics to make sound, data-driven decisions about your business. You have a history of managing expectations. You take calculated risks to reap rewards.

  • You win friends and influence people: You know the power of relationships and persuasive communication. You are genuinely interested in others, you’re a good listener, and you respect differing opinions. You find commonality and leverage data to tell a story. You inspire people to not only see your vision, but to follow you.

  • You’re a dot connector: Figuring out complex business challenges with limited direction doesn’t faze you. You thrive in ambiguous situations. You identify key stakeholders and work cross-functionally to deliver results.

  • You love to win, and have fun doing it: Your eye is always on the prize, and you have a history of blowing away targets. You know it’s an adventure you need to celebrate along the way.

  • You’re customer-obsessed: You know at the end of the day, a customer has to want what you’re selling, so you keep the end customer top of mind when it comes to product, pack, price, communication, and support.

What You’ll Need to Succeed

  • Bachelor’s degree with 8+ years of industry experience in CPG within sales/customer development or business/account management roles

  • Strong negotiation skills and experience in owning/meeting commercial targets

  • Ability to forecast sales and manage trade investment and ROI

  • Working knowledge of eCommerce retail basics, traffic & conversion drivers, search, the consumer’s path to purchase journey and pure play customer models

  • Prior experience in eCommerce sales or buying; Amazon experience is a plus

Pay: The pay range for this position is $110,700 to $166,000. Unilever takes into consideration a wide range of factors that are utilized in making compensation decisions including, but not limited to, skill sets, experience and training, licensure and certifications, qualifications and education, and other business and organizational needs.

Bonus: This position is bonus eligible.

Long-Term Incentive (LTI): This position is LTI eligible.

Benefits: Unilever employees are eligible to participate in our benefits plan. Should the employee choose to participate, they can choose from a range of benefits to include, but is not limited to, health insurance (including prescription drug, dental, and vision coverage), retirement savings benefits, life insurance and disability benefits, parental leave, sick leave, paid vacation and holidays, as well as access to numerous voluntary benefits. Any coverages for health insurance and retirement benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.


Unilever is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Employment is subject to verification of pre-screening tests, which may include drug screening, background check, credit check and DMV check.

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