Retail Portfolio Director
Unibail-Rodamco-Westfield
Looking for a talented individual to join our Centre Management Team as the Retail Portfolio Director, to drive the success of our retail portfolio across Sweden, Denmark, and the Netherlands. This is your chance to take on a pivotal role in a vibrant and fast-paced customer focused environment.
Key objectives
Lead the strategic, commercial and operational success of URW’s retail portfolio across Sweden, Denmark, and the Netherlands, comprising six shopping centres. Champion a customer-centric, data-driven, and sustainability-aligned approach to portfolio management that delivers long-term value creation, resilient revenue growth, and operational excellence.
Coordinate senior stakeholders to align on the customer content of our centres, supporting the tenant mix, and aligning with URW’s commercial vision.
Drive collaboration with Asset Management and Performance Managers to improve Net Rental Income, cultivating strong, effective relationships with key internal and external stakeholders. Act as the regional authority on strategies to minimise the impact of opex whilst delivering best-in-class standards and ensuring the customer journey is prioritised across the portfolio.
Work across the portfolio (and region) to streamline operations for maximum efficiency. Partner procurement to achieve innovation and efficiency in operational contracts, achieving optimum centre resources whilst economising on profit and overheads. Aligning strategically on all contracts across the portfolio to achieve best-in-class shopping centres whilst supporting the above strategy.
What you will be doing…
Strategic Leadership & Value Creation
Architect and execute a regional strategy that aligns with URW’s commercial vision and Better Places commitments, ensuring each asset contributes meaningfully to the Group’s long-term growth.
Drive the General Managers to deliver ambitious Customer Content Strategies, embedding innovation, digital engagement, and Westfield Rise to elevate customer satisfaction and tenant performance.
Cultivate a high-performance culture across the region, empowering teams to act with autonomy, accountability, and agility.
Stakeholder Alignment & Influence
Coordinate senior stakeholders across Leasing, Asset Management, and Performance to align on customer content, tenant mix, and commercial priorities.
Act as the regional authority on operational strategy, balancing cost efficiency with best-in-class standards and customer experience.
Represent the region in cross-functional forums, contributing leadership and sharing best practices across URW’s European portfolio.
Digital & Data-Driven Innovation
Spearhead the adoption of URW’s digital platforms to unlock asset value, enhance tenant insights, and generate new revenue streams.
Embed data fluency across centre teams, ensuring digital tools are leveraged to inform decision-making and drive performance.
Operational Excellence & Procurement Strategy
Streamline operations across the portfolio to maximise efficiency, reduce overheads, and optimise resource allocation.
Partner with Procurement to innovate operational contracts, ensuring strategic alignment and cost-effectiveness while maintaining high service standards.
Operational Success
Deliver the strategic, commercial, and operational objectives of six retail assets in line with the 5-Year Business Plan.
Lead service charge and capex reviews to enhance the customer journey while driving cost efficiencies and supplier innovation.
Organisational Leadership
Establish consistent processes and performance standards across the region.
Serve as the figurehead for the region, collaborating with European counterparts and the Centre of Excellence under the Chief Customer and Retail Officer.
Better Places Strategy
Champion the delivery of Better Places objectives, particularly Sustainable Places, embedding ESG principles into operational practices.
Leasing & Commercial Strategy
Partner with Leasing to attract innovative, sustainable brands and support ERV growth.
Maximise Westfield Rise opportunities through data-led brand activations and media packages.
Financial & Performance Oversight
Identify cost efficiencies and new revenue streams to support sustainable growth.
Ensure capex allocation supports the Customer Content Strategy and contributes to tenant success.
What skills, experience, and knowledge will you need to be successful?
Proven leadership experience in retail property management, asset management, or leasing across multiple geographies.
Strong operational background with a track record of delivering performance through regional teams and General Managers.
Demonstrated success in managing large-scale, mixed-use retail assets with complex stakeholder environments.
Experience in driving strategic initiatives, cost efficiencies, and revenue growth across a portfolio.
Familiarity with pre-development planning and managing assets through transitional phases.
Deep understanding of retail dynamics, customer experience trends, and commercial real estate best practices.
Strong grasp of financial principles, including Net Rental Income (NRI), budgeting, forecasting, and investment analysis.
Knowledge of ESG and CSR frameworks, with experience embedding sustainability into asset operations.
Awareness of regional market conditions across Sweden, Denmark, and the Netherlands, including regulatory and cultural nuances.
Understanding of property management structures, including PMPS and third-party management models.
Degree-level education in Real Estate, Business, Finance, or a related field.
Fluent in English; additional language skills in Swedish, Danish, or Dutch are advantageous.
Strong interpersonal and negotiation skills, with the ability to influence senior stakeholders.
High-level analytical and strategic thinking capabilities, with a hands-on approach to problem-solving.
Who are we?
At Unibail-Rodamco-Westfield (URW), we develop and operate a portfolio of sustainable, premium, mixed-use real estate assets across Europe and the United States. Driven by our purpose to Reinvent Being Together, we are committed to accelerating urban regeneration and rethinking how we live together in cities. Today, 2,000 dedicated individuals are working together to reshape the future of real estate and shopping centers by creating innovative, engaging spaces that truly redefine community connections.
Our flagship destinations are more than just places; they're the heartbeat of the community. We empower our employees to make a real impact through volunteering, DE&I programs, and leading ESG efforts. URW is at the forefront of experiential entertainment, constantly pushing boundaries to craft unforgettable in-person and digital experiences. By surprising and delighting our customers, we create magical moments and reinvent togetherness in every interaction.
Within our Northern Europe Region - spanning the Netherlands, Denmark, Sweden, and the UK - we own and manage eight exceptional assets. These include Westfield Mall of the Netherlands, Stadshart Amstelveen, Westfield London, and Westfield Stratford City.
As an international company, our primary internal language is English. Therefore, we kindly ask that you submit your application and resume in English.
Why work for us:
We put people's development and learning at the heart of what we do. We'll help you master your role, build your technical skills, and take advantage of top-notch management and leadership programs. From face-to-face workshops to our global online learning resources, we encourage you to make learning a part of your daily routine.
We offer a fantastic bonus scheme, and many other incentives, including company health insurance is available at a reduced tariff.
Want to know more about what it's like working at URW? Visit our site https://www.urw.com/join-us/life-at-urw
What Matters to Us:
At URW, our purpose is to Reinvent Being Together, reimagining how people and communities connect, socialise, and experience dynamic moments in unique and meaningful ways.
We are proud to promote equal opportunities and embrace diversity in profiles, experiences, and skills. At URW, we believe that diversity is the cornerstone of our success, and we are dedicated to fostering an environment that respects, values, celebrates, and leverages individual differences to their fullest potential.
We evaluate each application with fairness and without discrimination based on disability, age, gender, origin, religion, sexual orientation, or any other legally protected characteristics. Our commitment is to provide equal access to our services for everyone. If you require any adjustments for your interview, please let us know in advance, so we can support you accordingly.
As part of our commitment to maintaining a safe and trustworthy working environment, we conduct comprehensive security checks on all employees prior to their start date. These checks may include identity verification, employment history, and criminal record screening, in accordance with applicable laws and regulations.
Join us and be part of a team that's making a real difference in your local communities!
