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We’re looking for a talented individual to join our Speciality Leasing division within Westfield Rise as a Client Operations Manager.

Westfield Rise is URW’s dynamic new in-house retail media agency, acting as a one-stop shop for developing innovative campaigns using our best-in-class media assets and advertising capabilities. The agency comprises Brand Experience, Media, and Data Services.

Speciality Leasing focuses on driving income and capital growth through kiosks, car park activations, and asset management initiatives.

If you're ready to make a real impact and thrive in a forward-thinking team, this could be the perfect opportunity for you!

Key objectives

The Client Operations Manager will play a vital role in supporting the Lead Client Operations Manager with the project management and execution of all Westfield Rise and Speciality Leasing activities at Westfield London. They will contribute to driving income and business growth by delivering exceptional brand activations, media opportunities, and retail initiatives. This role encompasses end-to-end project management—from concept to delivery—across a wide range of commercial activations, including experiential events, digital and static media campaigns, as well as retail kiosks and pop-up shops throughout the centre

What you will be doing…

Project & Campaign Delivery

• Lead and manage all commercial activations at Westfield London across events, experiential campaigns, retail kiosks, media (digital and static), and specialty leasing spaces.

• Handle full project lifecycle from booking to removal, including logistics, stakeholder communication, design support, compliance, and documentation.

• Ensure timely, budget-conscious delivery aligned with high operational standards.

Client & Contractor Management

• Provide technical expertise and site documentation for clients, agencies, and contractors, including pre-start meetings, site tours, and fit-out reviews.

• Source, manage, and maintain relationships with freelance crew, suppliers, and in-house/third-party contractors to ensure top-quality execution.

• Respond to enquiries promptly, conduct site walks, and support live event delivery.

Risk & Compliance Oversight

• Oversee all health & safety documentation and ensure compliance with URW policies and UK legislation.

• Manage contractor approvals and represent the department in risk-related meetings.

Budget & Financial Management

• Lead production budgeting, supplier tenders, and financial documentation including PO and invoicing.

• Support departmental targets and upsell Westfield services where appropriate.

Team Support & Strategic Contribution

• Provide operational input at meetings, manage digital content, and help evaluate new revenue-generating opportunities.

• Coordinate with internal teams to ensure approvals, compliance, and best practice sharing across the business.

What skills, experience, and knowledge will you need to be successful?

• Project management / Production management in events, media and/or retail environment.

• Strong communicator with ability to liaise with all levels of management including client facing.

• Proven track record of managing multiple projects on a variety of scales.

• Strong problem-solving and decision-making capabilities.

• IOSH or equivalent qualification

• NEBOSH qualification desirable

• Basic AutoCAD skills

• Understanding of Temporary Works/structures, CDM, and crowd management.

• Understanding of MEWPs / access equipment

• Understanding of rigging, AV systems, event sound/lighting, LED screens.

• Understanding of M&E and IT services

Who are we?

At Unibail-Rodamco-Westfield (URW), we develop and operate a portfolio of sustainable, premium, mixed-use real estate assets across Europe and the United States. Driven by our purpose to Reinvent Being Together, we are committed to accelerating urban regeneration and rethinking how we live together in cities. Today, 2,000 dedicated individuals are working together to reshape the future of real estate and shopping centers by creating innovative, engaging spaces that truly redefine community connections.

Our flagship destinations are more than just places; they're the heartbeat of the community. We empower our employees to make a real impact through volunteering, DE&I programs, and leading ESG efforts. URW is at the forefront of experiential entertainment, constantly pushing boundaries to craft unforgettable in-person and digital experiences. By surprising and delighting our customers, we create magical moments and reinvent togetherness in every interaction.

Within our Northern Europe Region - spanning the Netherlands, Denmark, Sweden, and the UK - we own and manage eight exceptional assets. These include Westfield London, Westfield Stratford City, Westfield Mall of the Netherlands and Stadshart Amstelveen.

Why work for us:

We put people development and learning at the heart of what we do. We'll help you master your role, build your technical skills, and take advantage of top-notch management and leadership programs. From face-to-face workshops to our global online learning resources, we encourage you to make learning a part of your daily routine.

We offer a fantastic pension plan, bonus scheme, and plenty of other incentives. We also prioritise your health and wellbeing, training employees as mental health ambassadors to support and educate our team. Plus, you can sign up for medical and dental insurance, gym discounts, health check-ups, and more.

Want to know more about what it's like working at URW? Visit our site: https://www.urw.com/join-us/life-at-urw.

What Matters to Us:

At URW, our purpose is to Reinvent Being Together, reimagining how people and communities connect, socialise, and experience dynamic moments in unique and meaningful ways.

We are proud to promote equal opportunities and embrace diversity in profiles, experiences, and skills. At URW, we believe that diversity is the cornerstone of our success, and we are dedicated to fostering an environment that respects, values, celebrates, and leverages individual differences to their fullest potential.