Shopping Centre General Manager
Unibail-Rodamco-Westfield
We're looking for a talented individual to join our Centre Management Team as Shopping Centre General Manager for a 10-12 month fixed-term contract. You will lead the strategic direction of Fisketorvet, ensuring the centre meets all business objectives by driving profitability, operational excellence, and a customer-focused management strategy. Build and maintain strong, productive relationships with key stakeholders while overseeing and coordinating all centre functions, including Customer Journey, Security, Cleaning, Guest Services, Car Parks, and Marketing, to deliver seamless operations and sustained success.
What you will be doing…
Contributor to developing, implementing and evaluating the annual business plan with a special focus on centre capex, service charge, management & car park income.
Define and be accountable for the relevant budgets within the 5YBP process, notably for actions and budgets needed for customer journey management and improvements, Community Resilience Action plan implementation and Better Places certification.
Review all costs and expenses, track against budgets and approve the monthly forecast. Identify potential areas of revenue and efficiencies by developing business cases and feasibility studies.
Actively drive the sales and footfall evolution. Report and analyse brand and centre performance, including sales, footfall, intelligent camera systems, customer surveys etc.
Lead, develop and deploy the Customer and Content Strategy of Fisketorvet in collaboration with other departments, ensuring a smooth, qualitative and (Quality) customer journey.
In coordination with the Head of Security Northern Europe, be responsible for the deployment of on-site security as well as employment and compliance with rules and regulations regarding safety and legal requirements, together with PMPS.
Manage and follow up on team performance and build a strong, high-performing team.
Be the figurehead representing Fisketorvet in key stakeholder partnership meetings and retailer relations, and build positive relations with tenants and other stakeholders, including neighbours, politicians, civil servants and local media.
Work with the marketing team to develop and implement a strategic community programme (Community Resilience plan (CRP)) that supports the centre's brand values and integrates the local community into Fisketorvet
Maintain communications with all tenants to ensure all operational procedures are fully implemented and ensure all tenants comply to the lease terms, including trading hours, operational requirements and user clauses.
Provide clear guidance and management to all direct reports, ensuring business and personal objectives are set and achieved.
Conduct direct report performance reviews and ensure that all staff have a regular review in line with company policy.
Ensure all staff comply with corporate personnel policies and applicable laws.
What skills, experience, and knowledge will you need to be successful?
Extensive experience in a strategic management role in a dynamic, fast-growing and demanding environment (shopping centre, operating, asset management, marketing, retail, hospitality or equivalent).
Leadership and development of large teams at various levels, including senior management
Corporate finance experience, budgeting, forecasting and long-term financial planning
Excellent working knowledge and application of service charge recoveries
Exceptional communication and interpersonal skills at all levels.
Sound business acumen and commercial experience
Proven experience of fostering effective working relationships at all levels, with the ability to influence to meet business needs
Who are we?
At Unibail-Rodamco-Westfield (URW), we develop and operate a portfolio of sustainable, premium, mixed-use real estate assets across Europe and the United States. Driven by our purpose to Reinvent Being Together, we are committed to accelerating urban regeneration and rethinking how we live together in cities. Today, 2,000 dedicated individuals are working together to reshape the future of real estate and shopping centers by creating innovative, engaging spaces that truly redefine community connections.
Our flagship destinations are more than just places; they're the heartbeat of the community. We empower our employees to make a real impact through volunteering, DE&I programs, and leading ESG efforts. URW is at the forefront of experiential entertainment, constantly pushing boundaries to craft unforgettable in-person and digital experiences. By surprising and delighting our customers, we create magical moments and reinvent togetherness in every interaction.
Within our Northern Europe Region - spanning the Netherlands, Denmark, Sweden, and the UK - we own and manage eight exceptional assets. These include Westfield Mall of the Netherlands, Stadshart Amstelveen, Westfield London, and Westfield Stratford City.
As an international company, our primary internal language is English. Therefore, we kindly ask that you submit your application and resume in English.
Why work for us:
We put people's development and learning at the heart of what we do. We'll help you master your role, build your technical skills, and take advantage of top-notch management and leadership programs. From face-to-face workshops to our global online learning resources, we encourage you to make learning a part of your daily routine.
We offer a fantastic bonus scheme, and many other incentives, including company health insurance is available at a reduced tariff.
Want to know more about what it's like working at URW? Visit our site https://www.urw.com/join-us/life-at-urw
What Matters to Us:
At URW, our purpose is to Reinvent Being Together, reimagining how people and communities connect, socialise, and experience dynamic moments in unique and meaningful ways.
We are proud to promote equal opportunities and embrace diversity in profiles, experiences, and skills. At URW, we believe that diversity is the cornerstone of our success, and we are dedicated to fostering an environment that respects, values, celebrates, and leverages individual differences to their fullest potential.
We evaluate each application with fairness and without discrimination based on disability, age, gender, origin, religion, sexual orientation, or any other legally protected characteristics. Our commitment is to provide equal access to our services for everyone. If you require any adjustments for your interview, please let us know in advance, so we can support you accordingly.
Join us and be part of a team that's making a real difference in your local communities!
