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The Management Associate (MA) is an entry-level management role that supports operational success in the retail environment, with a focus on operations, tenant engagement and marketing. This role contributes to asset value by working closely with the General Manager and cross-functional teams. The MA serves as a champion of the customer and retail experience, helping ensure the center operates smoothly, looks great, and delivers a best-in-class experience for retailers and guests alike.

Responsibilities & Accountabilities

• Support delivery of day-to-day operational excellence in accordance with established metrics and standards, including vendor management, reporting, and project management.
• Collaborate across center and corporate departments and properties when needed, bringing an adaptable and solutions-oriented mindset.
• Serve as a consistent point of contact for retailers, managing day-to-day inquiries and needs.
• Maintain operational resources such as the Retail Handbook and ensure accurate information is available through URWConnect or other communication tools.
• Assist with onboarding of new retailers, including coordination of required forms, policies, and orientation materials.
• Monitor, report, and respond to guest experience challenges and opportunities.
• Lead or support the delivery of guest-facing initiatives and retail service programs that uphold brand and customer service standards.
• Conduct regular property walks to assess presentation and align with Westfield STYLE Standards.
• Partner with the Marketing and Operations teams to provide logistical support for marketing events, brand activations, and community-based programs.
• Become the voice of the shopper while also delivering insights and trends related to the trade-area including other complimentary and competitive influences that potentially have future strategic consideration for the center’s vision.
• Maintain relationships with community stakeholders and support initiatives that promote the shopping center’s role as a community hub.
• Assist with implementation of outreach and engagement programs including charity partnerships, local business initiatives, and cultural events.
• Contribute to broader company initiatives by participating in special projects, pilots, or task forces, as identified by center or corporate leadership.

Key Performance Indicators (In Accordance to Center Specific Objectives)

• Driving Sales and Traffic Goals
• Support delivery of 5YBP and the Consumer & Content Strategy (CCS)
• CAM Budget Adherence
• Center Specific Objectives as Assigned
• Compliance with Health & Safety Regulations

Core Competencies

• Drives for Results
• Action oriented taking on new opportunities and challenges with a sense of urgency, high energy and enthusiasm all while securing and deploying resources effectively and efficiently.
• Effectively optimizes work processes and meets deadlines for project management initiatives.
• Ensures accountability of self to meet objectives and commitments.
• Thoughtful Leadership
• Builds strong customer relationships delivering customer-centric solutions.
• Effectively solve problems while maintaining good and timely decisions that keeps the business moving forward.
• Balances and manages the interests of multiple stakeholders.
• People Management
• Effectively builds networks/partnerships inside and outside the organization and works collaboratively with others to meet shared objectives.
• Effectively conveys and communicates a clear understanding of the unique needs of different audiences.
• Self Attributes
• Gains confidence and trust of others through honesty, integrity and authenticity.
• Demonstrates self-awareness while actively seeking new ways to grow and to be challenged.
• Is a nimble learner through experimentation while possessing the ability to rebound from setbacks and adversity when facing difficult situations.
• Situational adaptability in real time to match the shifting demands of different situations effectively.

Business/Real Estate Knowledge/Experience

• 2 years of experience in shopping center/retail/property/hospitality management level roles.
• Demonstrated knowledge and interest for real estate and/or retail development, leasing property management operations.
• Education
• B.A. or B.S. degree or equivalent

Compensation

• Exempt
• $75,000 – $90,000 + Discretionary Annual Bonus

What is important to us

• Unibail-Rodamco-Westfield (URW) is driven by an entrepreneurial foundation of talented and ambitious employees who embrace change, strive for innovation, and know when to venture into uncharted terrain. Teams within URW are collaborative and thrive by working together to seize opportunity and solve challenges. Employees receive mentorship and guidance while being empowered to drive their initiatives, embracing their individuality and unique backgrounds. URW‘s flagship destinations are interwoven into the community fabric, and we give employees the power to be impactful in their work and lead meaningful change in our communities through volunteering, DE&I programming and leading ESG efforts. URW is an innovator and trend setter in experiential entertainment and is making bold moves to be a brand that creates inspiring consumer experiences in-person and digitally. Breaking beyond conventional beliefs, URW is surprising and delighting customers by reinventing being together and creating memorable moments.
• Our company purpose – to Reinvent Being Together – is about reimagining how individuals and communities come together, socialize, and enjoy dynamic experiences alongside one another in entirely new ways. We are at our best when we are TOGETHER safely and joyfully.
• Unibail-Rodamco-Westfield is an equal opportunity employer that embraces diversity of backgrounds, perspectives, experience, and skills. We believe that diversity plays an important part in the success of our business, and we are committed to creating an environment which respects, values, celebrates and makes the most of people’s differences.
• We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, and other legally protected characteristics.
• Unibail-Rodamco-Westfield provides reasonable accommodations for those who need them to complete the application or recruiting process and for employees who need reasonable accommodations to perform the essential functions of their positions due to a disability or for religious reasons. If you need to request accommodation during the application or recruiting process, please email ushr@urw.com.