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About the Role

The Head of People Operations US & C will be responsible for shaping and executing the People Operations strategy within the region in addition to leading global initiatives. The leader will guide a high-performing team across Tier 2 services, ensuring operational excellence, continuous improvement, and a world-class employee experience. This role requires a strategic leader who can drive innovation, leverage technology, and foster strong partnerships to deliver exceptional services.

What You’ll Do

• Manage, motivate, and coach a regional team across Tier 2 service delivery, ensuring consistent, high-quality support for all employees.
• Translate the global People Operations strategy into actionable plans, aligning with regional business needs and employee expectations.
• Oversee all aspects of service delivery 2, ensuring service levels are met or exceeded, and addressing issues efficiently and in line with organizational policies and local regulations.
• Analyze regional service data to identify trends, pinpoint areas for improvement, and drive continuous optimization of service delivery.
• Champion a seamless and integrated experience across all tiers and regions of People Operations ensuring solutions are delivered with an employee-first mindset.
• Promote the adoption of AI and other innovative technologies to enhance simple, easy and intuitive experiences while empowering the team with intelligent solutions for complex inquiries.
• Lead regional and global process improvement initiatives to enhance efficiency, optimize resource allocation, and deliver exceptional service quality.
• Partner closely with Centers of Expertise (COEs) and People Partners to align service delivery with broader HR strategies and local business needs.
• Develop influential relationships with internal stakeholders across the region to deliver solutions that drive organizational success and employee satisfaction.
• Collaborate effectively with global People Operations leaders to ensure consistency and alignment in service delivery across regions.
• Attract, develop, and retain a high-performing team, fostering a culture of excellence, accountability, and continuous learning.
• Provide regular coaching, feedback, and development opportunities to team members, investing in their growth and career progression.

Basic Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• 7+ years of progressive leadership experience, with a significant focus on shared services, HR operations or equivalent.
• Proven success in managing Tier 1 and/or 2 People Services functions, ideally within a global, matrixed environment.

Preferred Qualifications

• Demonstrated expertise in HRIS systems, with a strong preference for Oracle HCM experience.
• Ability to create and operationalize a customer-centric vision, achieving buy-in and collaboration across multiple regional teams.
• Proven leadership experience, including building, developing, and inspiring high-performing teams in a regional context.
• Strong focus on employee development and a track record of fostering a culture of accountability and innovation.
• Comprehensive understanding of HR Shared Services models and best practices, with specific knowledge of HR regulations and practices.

For Chicago, IL-based roles: The base salary range for this role is USD$149,000 per year - USD$165,000 per year.

For San Francisco, CA-based roles: The base salary range for this role is USD$165,000 per year - USD$183,000 per year.

For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuels progress. What moves us, moves the world - let's move it forward, together.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.