Field Service Representative
The Wonderful Company
Company Description
Be the Force Driving Global Operational Excellence
Suterra is seeking a Field Service Representative to support and execute in-field operations across Central California. This role is ideal for someone who enjoys hands-on work, solving problems outdoors, partnering with growers, and representing an innovative, science-driven agriculture company.
This position requires driving a company vehicle; candidates must have an acceptable driving record.
Job Description
What You’ll Do
Field Execution & Technical Support
Deploy Suterra products accurately and efficiently—ranging from assisting with deployments to independently executing full territory schedules.
Organize and support temporary labor crews; at higher competency levels, supervise and coordinate full field labor teams.
Collect, record, and report reliable in-field data to support product performance, product development, and trial research.
Partner with the Technical Field Team on trial setup, installation, sample collection, and data reporting.
Use mapping tools and mobile applications to track deployments and maintain service accuracy.
Participate in trade shows, grower meetings, and regional agricultural events as needed.
Customer Service & Relationship Management
Build and maintain strong relationships with growers and distributors.
Respond to basic customer questions and escalate more complex inquiries to leadership or Customer Care.
Provide feedback on product use, grower observations, and service opportunities.
Professionally represent Suterra in the field and at customer-facing events.
Service Results & Accountability
Complete assigned service routes on time and with high attention to detail.
Record service notes, product counts, mapping data, and customer interactions in the CRM system.
Identify inefficiencies and recommend improvements to service processes.
Support logistics planning for deployment activities and seasonal execution.
Share market observations or emerging trends with the team.
Team Collaboration & Development
Participate in ongoing training, mentorship, and skill development to advance field and technical capabilities.
Share best practices and support onboarding of new or temporary staff.
At higher levels, mentor FSR I team members and support coordination of field crews.
Qualifications
What You Bring
2+ years of agricultural, field service, or similar outdoor work experience.
Strong communication and interpersonal skills; able to maintain professional grower relationships.
Reliable, detail-oriented work ethic with a focus on safety, quality, and accountability.
Ability to work independently and as part of a field team—sometimes supporting, sometimes leading.
Comfortable working in agricultural environments with flexible hours during seasonal peaks.
Proficiency in Microsoft Office; CRM experience preferred.
Familiarity with agricultural equipment and field operations.
Pest management experience and/or PCA license preferred.
Valid driver’s license and acceptable driving record required.
Physical & Travel Expectations
Regular standing, walking, bending, lifting (10+ lbs), and driving in agricultural field conditions.
Frequent travel by company vehicle; occasional overnight travel may be required during peak seasons.
Additional Information
Why Suterra?
We’re not just another manufacturing company. Suterra is the world’s leader in pheromone-based pest control, part of The Wonderful Company family of brands. With a modern, state-of-the-art facility in beautiful Bend, Oregon, we’re growing fast and investing heavily in innovation, people, and sustainable solutions.
You’ll join a passionate, collaborative, and forward-thinking team where your ideas shape the future of sustainable operations on a global scale.
Ready to lead the next era of operational excellence? Apply today and help us build something extraordinary?
Suterra is wholly owned by The Wonderful Company
The Wonderful Company, headquartered in Los Angeles, is a privately held $6 billion global agribusiness company with consumer brands including Wonderful® Pistachios, Wonderful® Halos®, POM Wonderful®, FIJI® Water, JUSTIN® and Landmark® wines, as well as the Teleflora® flower delivery service.
To learn more about The Wonderful Company, visit www.wonderful.com, or follow us on Facebook, Twitter and Instagram. To view the current Corporate Social Responsibility report, visit www.wonderful.com/csr.
The Wonderful Company is an Equality Opportunity Employer that provides opportunities for advancement. We are committed to creating a diverse workforce that embodies a deep culture of acceptance, equity, and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, region, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories.
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All your information will be kept confidential according to EEO guidelines.
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