Senior Network Consulting Engineer
Teleperformance
Senior Network Consulting Engineer
- Requisition ID
- 2026-76981
- Category
- Information Technology
- Country
- United States
Overview
About TP
TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.
With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
Benefits of working with TP include:
- Paid Training
- Competitive Wages
- Full Benefits (Medical, Dental, Vision, 401k and more)
- Paid Time Off
- Employee wellness and engagement programs
TP and You
Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.
Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!
Responsibilities
Customer Delivery Engineering Technical Leaders (Senior Network Consulting Engineers) are pivotal members of the Customer Experience (CX) team, delivering critical business services that empower our customers to achieve their strategic objectives. Through a unique blend of analytics, deep technical expertise, and consultative engagement, these leaders drive innovation and maximize the value of technologies within our customers' networks.
The CX team leverages advanced analytics and industry-leading knowledge to provide holistic solutions tailored to each customer's needs. As technical leaders, you act as trusted advisors—guiding customers to reduce risks, foster innovation, and optimize their network performance to support their business goals. Your expertise bridges the gap between technical capabilities and business strategy, ensuring our customers stay ahead in a rapidly evolving technological landscape.
As a Customer Delivery Engineering Technical Leader, you play a central role in transforming network architectures for our clients. Your expertise in building customer deliverable documentation—including High Level Design (HLD), Low Level Design (LLD), and Implementation/Change Management Plans—spans the entire network portfolio.
· Ongoing Design and Rollout Spport, will provide managed services to support customer’s network operations.
· Will assist customer´s network operations team in troubleshooting, escalating critical incidents, and proactively supporting change management processes.
· Builds and implements a lab (similar to an existing lab) and will utilize the its infrastructure to validate cross-regional SDA functionalities.
· Facilitates knowledge transfer to operations teams.
· Will be closely collaborating with: onsite engineers from other regions, with the remote Cisco Day 2 team, different Business Units and Cisco Technical Assistance Center.
Qualifications
At least 2 years of hands‑on experience in the following Cisco products and solutions (all items are mandatorily required):
• DNAC / Catalyst Center (provisioning, assurance, and general operations/maintenance) • Software‑Defined Access (including LISP, SDA components, micro‑segmentation, and DNAC/ISE integration) — design, deployment, and troubleshooting • Catalyst 9000 Switch Family (e.g., 9200‑CX, 9300, 9500, 9600) • IPv4/IPv6 Routing (BGP, IS‑IS, OSPF)
Desired: • IPv4/IPv6 Multicast
Optional: • Scripting/DevOps experience (Python, Ansible, Robot Framework)
Your creativity, technical proficiency, and problem-solving abilities are invaluable—especially when combined with these critical skills. By leveraging your comprehensive knowledge in Cisco DNAC, SDA, Catalyst switching, and advanced routing, you help clients optimize, innovate, and secure their networks for the future. Expertise in multicast and automation further enhances your impact, allowing you to deliver scalable and resilient solutions.
Be Part of Our TP Family
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.
TP is an Equal Opportunity Employer
