Partner Products Operations Program Manager
Stripe
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the team
The Global Partner Products team is responsible for products that support Stripe and partner engagement, including Stripe-owned partner Apps, our partner portal and our partner directory. Stripe’s goal of building a flexible, customizable and extensible multi-product platform depends on partners. Our Partner Program and portal supports scaled partner efforts across multiple partner types - including systems integrators, payment method partners, app developers and more - using a common set of commercial models, tools and processes. And Stripe Apps help our customers incorporate Stripe products into their workflows with faster time-to-implementation, while adding value to their Stripe implementation.
What you’ll do
We are looking for a Program Manager (PgM) to join our Partner Products team to develop and improve systems that help us scale and drive impact. Your role will be central in ensuring responsive and efficient support for our partners, while driving data quality and operational excellence across multiple initiatives. This position requires an individual who is analytically driven, process-oriented, and thrives in a growth-centric environment with limited oversight.
Responsibilities
- Optimize Partner Support: Manage external support teams, refine processes, and enhance the partner experience by ensuring accurate knowledge banks and efficient response mechanisms.
- Data-Driven Insights: Report on Partner Product KPIs; leverage data to influence partner taxonomy and program enhancements, and address data quality and compliance issues.
- Content Preparation: Develop and prepare materials for SteerCo and business review meetings and manage associated follow-ups.
- Quality Management: Conduct regular quality assessments across partner platforms, identify improvement opportunities, and implement corrective actions.
- Contractor Management: Oversee budget tracking, payments, contracts, and access permissions for contractors supporting Partner Products.
- Benefits Fulfillment: Execute partner benefits, such as Marketing Development Funds.
Who you are
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- 5+ years in operations within a technology company.
- Proven program management skills with strong organizational and communication capabilities; able to navigate projects with interdependencies.
- Proficiency in data analysis, trend identification, and recommendation formulation. Strong Excel/Google Sheets skills for advanced data manipulation.
- Experience with Salesforce, particularly CRM, PRM, and/or Service Cloud.
- Demonstrable passion for efficiency and a systems-thinking mindset, proven through process and program creation.
- Ability to multitask across various stakeholders and initiatives.
- Comfort with ambiguity and the ability to create clarity in complex environments.
- Experience driving change and continuous improvement initiatives within an organization.
- Ability to quickly adapt to new technologies, processes, and environments.
Preferred qualifications
- Experience within a partner organization; familiarity with partner ecosystems and trends.
- Background in growth-stage internet or software companies.Previous experience with partner support teams and tools like PRM.
- Ability to align operational processes with broader business objectives and demonstrate how operational initiatives impact the bottom line.
- Experience with financial analysis and budget management to evaluate partner-related ROI and cost efficiencies.
- A focus on understanding partner needs and enhancing customer satisfaction through operational excellence.
The annual US base salary range for this role is $112,000 - $168,000. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location. Applicants interested in this role and who are not located in the US may request the annual salary range for their location during the interview process.
Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends.
