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The Quality team is currently seeking a solutions-oriented Quality Data Analyst to join the Quality team at the Detroit Assembly Plant, Mack in Detroit, MI. The Quality Data Analyst is responsible for supporting in the identification of warranty issues from the field and clearly defining the problem or issue. The Quality Analyst will research warranty data for issue identification, and document and communicate appropriate communications to the responsible support teams. They will work with Engineering and assembly plant personnel to track issue resolution and ensure effective containment and permanent corrective actions are established.

Specific Responsibilities include but are not limited to:

• Analyze warranty claim data

• Perform analysis of warranty data to identify trends, emerging issues, and focus areas

• Fast Track parts to appropriate locations to provide samples and/or examples of the condition under investigation in order to demonstrate the issue

• Research issues using available tools

• Create appropriate documentation (Transmittals/GIMs) that very clearly describe the vehicle issue that the customer experiences

• Provide additional information to the individuals assigned to understand and resolve the issue

• Maintain Transmittal updates based on input from the Engineers assigned to issue resolution

• Assure all criteria are met for Transmittal closure

• Chart data as required to define an issue to demonstrate progress of the team

• Participate in processes consistent with issue resolution management and closure

• Achieve KPI’s established

• Communicate with dealers to better understand vehicle issues and dealer repair actions

• Strong interpersonal skills with ability to work in a team environment

• Represent the “Voice of the Customer” to the platform teams

• Interface with other areas of Quality as well as Engineering through the performance of ad-hoc analysis