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Support the DS Customer Satisfaction team on: • Collecting, storing, sorting, and treating data to better measure customer satisfaction • Analysis and reporting of Quality and Customer Satisfaction performance with a 360° view: – Customer satisfaction in sales, products, spare parts, services, and after sales – DS brand e-reputation – DS products quality – DS services connectivity • Analysis and reporting of Quality and Dealer Satisfaction performance with a 360° view: – DS Technical Assistance efficiency – Technical performance of DS repairers – DS spare parts management efficiency • Facilitating the achievement of customer satisfaction by DS subsidiaries, importers, and all internal stakeholders: – Design and update of quality performance management dashboards – Preparation of PowerPoint slideshows – Communication and animation of the countries’ results • Consolidation of targets and monthly action plans: – Monthly targets by KPIs – Long-Term plans • Support in new model launches: – Contribution to the preparation of quality tools, communication materials and standards – Adaptation of the existing KPI dashboard to the new models, motors or services