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Part of the ICT CORF SAP Finance team in North America, this position is responsible for providing support for the day-day operations of the SAP Finance Application-FICO modules (with focus on Accounts Receivables, Sales and Distribution and Tax) including issue resolution, root cause analysis and solution stability in addition to providing functional support in the transformation, delivery and realization of SAP solutions per business needs. The role will enable the candidate to act as a liaison, facilitating communication and understanding between ICT, supplier partners and other teams supporting SAP application development.

Key responsibilities:

Job responsibilities include but not limited to:

• Work closely with the application Service Providers for SAP production support and overseeing the day-to-day operations ensuring SLA’s / KPI’s are met
• Ensuring system and application stability, increase quality and reduction in priority tickets and amount of open tickets
• Monitors service level agreements on new enhancements
• Executes common System Life Cycle Development processes and standards to define, build, and launch the correct end results, including new upcoming SAP upgrades initiatives (Central Finance implementation and S4 HANA transformation):
  • Build business and technical requirements and functional design documents for RICEF-W objects based on business needs
  • Develop and Execute Unit, Integration and User Acceptance test plans
  • Support the management, coordination, testing and implementation of legacy system interfaces to the SAP FICO modules (AR/SD)
  • Resolve issues encountered during testing
  • Coordinate launch activities