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The NA Lead for Assembly and Propulsion Plants CPL (Customer Plant Lead) will have the responsibility to manage a team of CPLs who utilize information from warranty, part returns, and service to identify actionable issues.

Responsibilities:

• Must have a proven record of accomplishment for developing and leading people, executing standardization of processes, and achieving quality goals and key performance indicators
• Must have experience in managing cross-functionally and possess a broad knowledge of engineering, manufacturing, supplier quality, and after-sales
• Must be a creative problem solver, proactive, and steadfast in the identification and assignment of field issues
• Must exhibit outstanding teamwork, interpersonal, and communication skills

The specific responsibilities include, but are not limited to:

• Manage a team of CPLs located within US and Canada
• Participate and Audit Short Loop meetings to determine best practices
• Create standardized processes based on best practices discovered during audits
• Ensure best practices are followed and strive for continuous improvement
• Implement streamlined, automated processes
• Ensure maximum GIM warranty coverage
• Support cross-functional team Blitz coverage meetings and push for Issue Manager assignments
• Approve documentation such as Global Issue Management issues that are generated by the CPLs to ensure standardization prior to publication
• Ensure claims are properly bucketed (assigned to issues)
• Research to combine buckets or issues with other buckets for potential GIM creation
• Develop and maintain KPIs to track the progress and effectiveness of claim reviews and team performance
• Provide continuous technical and training assistance and coaching