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Fair Lending and Responsible Banking Manager



cottonwood heights, ut, usa
Posted on Tuesday, June 11, 2024

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Who we are:

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We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.

The role

This role will work closely with the Director, Responsible Banking to manage SoFi’s 2nd line Responsible Banking Compliance program (the “Program”). As a subject matter expert, this role will consult on UDAAP and Responsible Banking risks, controls, issues and governance across the enterprise; educate business and other compliance partners on Responsible Banking expectations; complete the annual Responsible Banking Risk Assessment; and partner with the Fair Lending & Responsible Banking (FLRB) Analytics team on the testing and monitoring plan.

What you’ll do:

  • Develop, maintain, and enhance Compliance policies, standard operating procedures (SOPs), and guidance documents, as needed, to integrate expectations of the Program into Business Unit’s day-to-day activities.
  • Execute effective governance and oversight of UDAAP risk, as engaged by Compliance partners, including assessment of new and changing business initiatives, review of 1st line procedures, review of marketing and other customer-facing materials, review of models and strategy, and monitoring of complaints.
  • Review UDAAP training materials, assignments, and completion reports on a regular basis.
  • Provide subject matter expertise, support and leadership to Compliance partners, Business Unit managers, Independent Compliance Testing, and Audit with regard to and UDAAP issues and remediations.
  • Provide oversight and challenge of 1st line’s adherence to Program requirements and recommendations for improvement.
  • Support the Director, Responsible Banking in gathering artifacts, reviewing and/or drafting responses for UDAAP-related regulatory examinations and audits, as needed.
  • Oversee and/or execute special projects as assigned.

What you’ll need:

  • Possess and maintain superior knowledge of compliance laws and regulations including fair lending, UDAAP, and other applicable consumer compliance regulations
  • Seven (7) plus years of focused fair lending and responsible banking experience at large regional financial institutions with at least five (5) focused and UDAAP and Responsible Banking.
  • Applied experience in execution of UDAAP risk assessments.
  • Excellent verbal and written communication skills including testing and monitoring reports and exam and audit responses.
  • Substantial broad-based knowledge and experience in applying laws and regulations, designing, managing and overseeing compliance programs, and processes and handling regulatory matters.
  • Ability to manage implementation of regulatory requirements with assigned business units.
  • Strong analytical skills
Compensation and Benefits
The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location.
To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page!
SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.
The Company hires the best qualified candidate for the job, without regard to protected characteristics.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
New York applicants: Notice of Employee Rights
SoFi is committed to embracing diversity. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email
Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.
Internal Employees
If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.