The Global Transaction Banking and Payment Services (GTPS) division in Americas region (AMER) offers a comprehensive suite of transaction banking products and services to corporations (GLBA / US clients and US multinational corporations) as well as SG affiliates. The product offer includes comprehensive cash clearing, cash management, trade finance and working capital services.

GTPS is overseen by the Head of GTPS AMER and consists of the following components:

Four Business Line front offices: Sales and Client Relationship Teams (BAN / PCM / TRA / WCS)
Front Office Product Manager dedicated to Payments and Cash Management services (PCM), Sales Supports to Cash Management and Trade Services and also Client Services Teams
Chief Operating Officer (COO), Risk, and Project Teams

Product Management:

Working closely with the Relationship Manager (PCM Sales) to support solution roadmap and the completion of complex RFI/RFP responses as needed.
Liaising with PCM Sales to identify customer needs (spoken and non-spoken) and establish a road map for new products/services development as well as assisting with overall business strategy as it relates to competition and regulatory changes.
Document process workflows, commercial plans, strategic objectives, regulatory governance, and performance metrics for all current and new product initiatives.
Perform detailed risk assessments and develop risk mitigation plans for all current and new product initiatives
Present to the Living Product Review Committee (LPRC) and the New Product Committee (NPC) all current and new product initiatives

Sales & Marketing:

Promote Cash Management services' global and domestic strengths for our clients.
Develop marketing materials for PCM products targeted at corporate and NBFI clients.
Share customer needs and market trends with Cash management teams.
Ensure top client service and maximize revenue opportunities for PCM.

Development of Cash Management Solutions

Responsible for designing products and services utilizing electronic payment rails (ACH, wires, FED/CHIPS, Instant Payments), messaging systems, collections, cash pooling, liquidity management, connectivity solutions, and reporting frameworks.
Create thorough business process requirements and models to aid development initiatives and supervise every functional, non-functional, and usability element of PCM products.
Manage all phases of the product lifecycle, define solution acceptance, and collaborate internally to increase efficiency and enhance current products.
Create UAT test scripts for the Business to cover all user journeys.
Test projects are sponsored by the business line and give your approval when they're complete.

Business Analysis:

Streamline processes to lower costs, minimize risks, and optimize resources for account opening.
Identify risks, assess impact, know when to escalate, and minimize risks with corrective actions.
Managing business and product costs to control spending and eliminate excess.
Prepare KPIs and ad-hoc reports detailing outcomes for submission to PCM and Compliance.

Specify behavioral competencies related to compliance, risk management, and code of conduct:

Client Impact: Ensure client acquisition and satisfaction are the central concerns
Team Spirit: Facilitate transversal projects
Innovation: Come forward with innovative ideas, solutions or strategies
Responsibility: Promote compliance with regulations and controls through personal behavior and integrity

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