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Senior Manager, Global Impact Fund



United States · Remote
Posted on Wednesday, July 10, 2024

See yourself at Twilio

Join the team as Twilio’s next Senior Global Impact Fund Manager.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

This position will manage’s multi-million dollar nonprofit grant and investment portfolio. In this role, you’ll have the opportunity to manage grant and investment partnerships that empower nonprofits, NGOs, and social enterprises to use technology to tackle major challenges facing communities globally.


In this role, you’ll:

  • Be responsible for managing the development and execution of grants through’s Global Impact Fund, a donor advised fund created as part of Twilio’s 1% pledge of equity to the community.
  • Identify organizations that align with our Global Impact Fund strategy and can benefit from Twilio’s technology, funding and pro bono support to achieve their missions.
  • Build and manage a proactive grant portfolio that empowers social impact partners to prepare for, respond to, and recover from crises related to people displacement (humanitarian action); combat climate change; and support equitable long-term wellbeing globally.
  • Identify, evaluate, and manage impact investments to ensure they align with both the financial and impact goals of Twilio.
  • Maintain working knowledge of’s programs and priority funding areas and remain abreast of current research, activities, and trends in the corporate philanthropy sector.
  • Monitor grants for program compliance including, but not limited to, ensuring that grant requirements are correctly documented in the grant files and database.
  • Monitor and document the grantmaking workflow processes, forms, templates, reports and data.
  • Problem-solve complex grant scenarios; consult/liaise with finance and/or legal counsel.
  • Collaborate with teams across Twilio and to provide value-add support to Impact Fund partners globally, from pro bono support to product education.
  • Ensure’s grants support impact that aligns with’s theory of change through outcomes based measurement and evaluation.
  • Ensure the consistent exercise of appropriate judgment, ethics and integrity when evaluating opportunities, conducting due diligence, and determining partnership terms.


Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!


  • Deep knowledge of the charitable sector’s digital transformation needs, constraints, and opportunities, with ideas for how technology companies can support them in this effort. Will advocate for high-impact programs that empower social sector partners to help underserved and under-resourced populations.
  • 8+ years of related grant management and/or partnership experience at a technical nonprofit, NGO, Foundation and/or technology company.
  • An understanding of the technology sector and a passion for using technology to drive social impact.
  • A strategic mindset with a strong ability to execute. Can flawlessly create and manage action plans with tactics, dependencies and timelines. Strong ability to achieve outcomes and meet deadlines even when there are numerous competing priorities.
  • A proactive, successful relationship-builder with people at any level of an organization, including in nonprofits, social enterprises, community foundations and corporate social impact teams.
  • Experience building processes to measure, track and report on how grant partnerships create social impact in alignment with a theory of change.
  • Data management experience, familiarity with data systems and business processes.
  • Financial or business analysis skills.


  • Technical acumen and/or technology product experience
  • Volunteer and/or nonprofit board experience
  • Experience crafting compelling grantee stories and reports
  • Excellent written and verbal communication skills
  • Strong curiosity for problem solving


This role will be remote but is not eligible to be hired in California, New York, New Jersey, Pennsylvania, or Washington.


We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

*Please note this role is open to candidates outside of Colorado. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

  • Based in Colorado: $112,320 - $140,400.

  • This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at