<h1>See yourself at Twilio</h1> Join the team as our next Credit and Collection Analyst <h1>Who we are & why we’re hiring</h1> Twilio powers real-time business communications and data solutions that help <a href="https://customers.twilio.com/">companies and developers worldwide</a> build better applications and customer experiences. Although we're headquartered in San Francisco, We're on a journey to becoming a globally anti-racist that supports <a href="https://www.twilio.com/company/diversity">diversity, equity & inclusion</a> wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum. <h1>About the job</h1> Twilio is seeking a hands-on Credit and Collection Analyst who lives the Twilio Magic to join our Accounting team. The Accounting organization is on a mission to hire the very best employees and to create exceptional employee experiences. We are actively scaling for current and future growth and believe that we can add value to Twilio throughout collaboration with the various functional teams. We realize that new ideas have to come from everywhere in the organization, and we know the next big idea could be yours. You will have an incredible impact in how we achieve our goals of sustained excellence and scalability and your role integral into growing Twilio. Responsibilities In this role, you’ll: <ul> <li style="font-weight:400;">You will own a Portfolio of accounts and Monitor a key customer facing emails alias and ensure queries are replied within the required SLA’s</li> <li style="font-weight:400;">You will be responsible for achieving monthly cash targets whilst ensuring effective customer satisfaction </li> <li style="font-weight:400;">You will be responsible for ensuring 60+ debt is below 3% each month. </li> <li style="font-weight:400;">Be transparent at times and honest with your approach</li> <li style="font-weight:400;">Identify key areas for change or improvement - be involved in Projects</li> <li style="font-weight:400;">You will ensure to that your team provides excellent service to our Customers in each collection task by being Firm but Polite yet ensuring to be professional and empathetic to customers at all times</li> <li style="font-weight:400;">You will closely with internal and external stakeholders to identify and resolve issues</li> <li style="font-weight:400;">You will be required to provide ongoing reports for collections status of past due accounts and issue status</li> <li style="font-weight:400;">Key deliverable will be to manage a portfolio of accounts</li> </ul> <h1>Qualifications </h1> Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: <ul> <li style="font-weight:400;">You are someone who thrives in a fast- paced environment and can easily shift between the details and the “big picture”</li> <li style="font-weight:400;">You love data and reconciliations</li> <li style="font-weight:400;">Best in class customer service in your priority</li> <li style="font-weight:400;">Ideally, you have more than three years if experience working on Accounting Team, with 2+ years of Collections experience</li> <li style="font-weight:400;">A desire to maintain and enhance our unique culture and on ongoing desire to strive for continuous improvement by adding your rakents to Twilio is highly desired</li> <li style="font-weight:400;">Third level qualification in Accounting, Finance or Business related discipline - or- relevant experience</li> </ul> Location This role will be located in our Bangalore, India office. Working US hours. <h1>What We Offer</h1> There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. <h1>Twilio thinks big. Do you?</h1> We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call<a href="https://www.twilio.com/company/values"> Twilio Magic</a>. Additionally, we empower employees to build<a href="https://www.twilio.org/impact-fund/"> positive change in their communities</a> by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, <a href="https://www.twilio.com/company/jobs#open-positions">please consider other open positions</a>.<div class="content-conclusion"><div> <div> <div> <div> <div> Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law. Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at <a href="mailto:accommodation@twilio.com" target="_blank">accommodation@twilio.com</a>. </div> </div> </div> </div> </div></div>

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