Get introduced to vetted companies that are still hiring

Create a profile to become searchable by hiring managers.


Credit & Collections Analyst



IT, (Campaigning & Organizing), (Data & Analytics)
Bengaluru, Karnataka, India
Posted on Wednesday, October 26, 2022
<h1><strong>See yourself at Twilio</strong></h1> <p><span style="font-weight:400;">Join the team as our next Credit and Collection Analyst</span></p> <h1><strong>Who we are &amp; why we’re hiring</strong></h1> <p><span style="font-weight:400;">Twilio powers real-time business communications and data solutions that help </span><a href=""><span style="font-weight:400;">companies and developers worldwide</span></a><span style="font-weight:400;"> build better applications and customer experiences.</span></p> <p> </p> <p><span style="font-weight:400;">Although we're headquartered in San Francisco, We're on a journey to becoming a globally anti-racist that supports </span><a href=""><span style="font-weight:400;">diversity, equity &amp; inclusion</span></a><span style="font-weight:400;"> wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.</span></p> <h1><strong>About the job</strong></h1> <p><span style="font-weight:400;">Twilio is seeking a hands-on Credit and Collection Analyst who lives the Twilio Magic to join our Accounting team.</span></p> <p> </p> <p><span style="font-weight:400;">The Accounting organization is on a mission to hire the very best employees and to create exceptional employee experiences. We are actively scaling for current and future growth and believe that we can add value to Twilio throughout collaboration with the various functional teams. We realize that new ideas have to come from everywhere in the organization, and we know the next big idea could be yours. You will have an incredible impact in how we achieve our goals of sustained excellence and scalability and your role integral into growing Twilio.</span></p> <p> </p> <p><strong>Responsibilities</strong></p> <p><span style="font-weight:400;">In this role, you’ll:</span></p> <ul> <li style="font-weight:400;"><span style="font-weight:400;">You will own a Portfolio of accounts and Monitor a key customer facing emails alias and ensure queries are replied within the required SLA’s</span></li> <li style="font-weight:400;"><span style="font-weight:400;">You will be responsible for achieving monthly cash targets whilst ensuring effective customer satisfaction </span></li> <li style="font-weight:400;"><span style="font-weight:400;">You will be responsible for ensuring 60+ debt is below 3% each month. </span></li> <li style="font-weight:400;"><span style="font-weight:400;">Be transparent at times and honest with your approach</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Identify key areas for change or improvement - be involved in Projects</span></li> <li style="font-weight:400;"><span style="font-weight:400;">You will ensure to that your team provides excellent service to our Customers in each collection task by being Firm but Polite yet ensuring to be professional and empathetic to customers at all times</span></li> <li style="font-weight:400;"><span style="font-weight:400;">You will closely with internal and external stakeholders to identify and resolve issues</span></li> <li style="font-weight:400;"><span style="font-weight:400;">You will be required to provide ongoing reports for collections status of past due accounts and issue status</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Key deliverable will be to manage a portfolio of accounts</span></li> </ul> <h1><strong>Qualifications </strong></h1> <p><span style="font-weight:400;">Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!</span></p> <p> </p> <p><strong>Required:</strong></p> <ul> <li style="font-weight:400;"><span style="font-weight:400;">You are someone who thrives in a fast- paced environment and can easily shift between the details and the “big picture”</span></li> <li style="font-weight:400;"><span style="font-weight:400;">You love data and reconciliations</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Best in class customer service in your priority</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Ideally, you have more than three years if experience working on Accounting Team, with 2+ years of Collections experience</span></li> <li style="font-weight:400;"><span style="font-weight:400;">A desire to maintain and enhance our unique culture and on ongoing desire to strive for continuous improvement by adding your rakents to Twilio is highly desired</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Third level qualification in Accounting, Finance or Business related discipline - or- relevant experience</span></li> </ul> <p> </p> <p><strong>Location </strong></p> <p><span style="font-weight:400;">This role will be located in our Bangalore, India office. Working US hours.</span></p> <h1><strong>What We Offer</strong></h1> <p><span style="font-weight:400;">There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.</span></p> <h1><strong>Twilio thinks big. Do you?</strong></h1> <p><span style="font-weight:400;">We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call</span><a href=""><span style="font-weight:400;"> Twilio Magic</span></a><span style="font-weight:400;">. Additionally, we empower employees to build</span><a href=""><span style="font-weight:400;"> positive change in their communities</span></a><span style="font-weight:400;"> by supporting their volunteering and donation efforts.</span></p> <p> </p> <p><span style="font-weight:400;">So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!</span></p> <p><br><span style="font-weight:400;">If this role isn't what you're looking for, </span><a href=""><span style="font-weight:400;">please consider other open positions</span></a><span style="font-weight:400;">.</span></p><div class="content-conclusion"><div> <div> <div> <div> <div> <p><strong>Twilio is proud to be an equal opportunity employer. </strong>Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.</p> <p>Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at <a href="" target="_blank"></a>.</p> </div> </div> </div> </div> </div></div>
Segment is an equal opportunity employer.
See more open positions at Segment