Service Engineer
Safran
Job details
Job title
Service Engineer
Employment type
Permanent
Professional category
Professional, Engineer & Manager
Part time / Full time
Full-time
Job description
Summary of Job Purpose:
Provides Technical Support to Field Representatives & Customers for Safran HE engines in service – Maintains
visibility on Performance & Reliability of Safran HE engines in service.
Essential Duties and Responsibilities:
• Deliver expert-level technical support to Field Representatives and customers through phone consultations,
email correspondence, and on-site engagements, ensuring timely resolution of complex issues.
• Draft, validate, and authorize technical agreements under design office delegation, aligning with regulatory
standards and engineering best practices.
• Lead root cause investigations for in-service incidents, producing comprehensive analytical reports that
inform corrective actions and enhance operational safety.
• Drive continuous improvement in engine maintainability, initiating updates to maintenance procedures that
optimize performance and reduce downtime.
• Analyze Health Monitoring data and engine parameters to troubleshoot engine fault codes/issues in-service
and/or provide maintenance recommendations as required.
• Perform advanced data analysis on engine removals and reliability metrics to identify systemic trends,
propose actionable solutions and support fleet-wide reliability enhancements.
• Ensure product safety, reliability and improvement through the above-mentioned activities.
• Must have proficiency in written and spoken English
• Domestic and International Travel Required: 10%
Scopes and Accountabilities:
Defines project objects and develops procedures, identifies problems, and recommends solutions, requests
expenditure. Has authority to act at his own discretion, with short-term review by the Director of Engineering
Support. Divulging of confidential and/or sensitive information could lead to damage to the reputation and/or
competitive posture of the corporation.
Candidate skills & requirements
Required Competencies; Education / Knowledge / Skills and Abilities:
• Bachelor's degree in aerospace/mechanical engineering as a minimum, master's degree preferred.
• A&P Mechanic preferred or experience in the field of Aeronautical Maintenance.
• Good working knowledge in Gas Turbine Engines and/or Helicopter Systems.
• Good working knowledge of the Microsoft Office suite.
• Ability to work in a multi-project and cultural environment.
• Confident to present in front of an audience or customers.
• Excellent interpersonal and communication skills (both written and oral)
• Will be exposed to written or spoken French – familiarity with the French language preferred.
Physical Requirements:
• While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel and reach with hands and arms.
• The employee is frequently required to stand.
• The employee must regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
Job location
Job location
North America, United States, Texas
City (-ies)
Applicant criteria
Minimum education level achieved
Bachelor's Degree
Minimum experience level required
More than 3 years
