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Job Description

As part of the Sales Administration team, this role will work to provide high-levels of customer service and support to ensure customer satisfaction at all times.

The objectives and missions:
• The Sales Administrator is primarily responsible for the administrative management of orders with the aim of contributing to economic performance and customer satisfaction. This role manages both Spares and Repair activities.
• The Sales Administrator serves as the interface between the customer, the Sales Department, the Program, Customer Support, Production/MRO, Supply Chain, and Finance. They will participate in the implementation of contractual objectives and manage order processing until invoicing.
• The Sales Administrator serves as the interface between the customer, the Sales Department, Customer Support, Supply Chain, and Finance. They will participate in the implementation of contractual objectives and manage order processing to invoicing and beyond as required.
• The Administrator contributes to customer satisfaction by ensuring regular and proactive communication.

DUTIES AND RESPONSIBILITIES
This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.
• Requests lead time, price and data to build the quote for non-priced materials and prepare and submit quotes to customer.
• Perform Sales Administration order reviews: Ensure conformity between the customer's order, the administrative file, and the ERP system (PN and SN, conformity of delivery and billing addresses), verification of Investigative requests, order specificities.
• Liaise and follow up with internal department to create part number and update pricing information in ERP.
• Follows up on Quotes (RFQ) and convert to orders (CO) in a timely manner.
• Prepares, enters and follows-up orders to ensure good customer relations by meeting requested delivery dates and making sure orders are in compliance with Safran Terms & Conditions.
• Reviews all orders terms and conditions submitted by customers in depth to protect the business interest of the Company.
• Verify eligibility for commercial warranty.

Job Requirements

To accomplish this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

a) Knowledge and skills
• International trade (incoterms, multicultural approach, etc.)
• Fiscal, accounting, and financial knowledge (CAT, price management, etc.)
• Export control
• Civil and military regulations.
• Commercial contracts
• Logistics (export, customers, etc.) knowledge
• Use of management tolls and ERP systems
• Use of customer portals (i.e., Air Supply, Exostar, AeroXchange, etc.)

b) Competencies
• Autonomy, rigor, methodology
• Dynamism, responsiveness, proactivity
• Anticipation and adaptability
• Good interpersonal and communication skills, empathy, active listening
• Service orientation and customer relationship focus
• Availability and flexibility
• Versatility
• Prioritization
• Proactive attitude
• Ability to work in a team
• Analytical and synthesis skills
• Communication: share relevant information
• Respect for data confidentiality and integrity
• Customer service orientation

c) Education and/or experience
• High school diploma or equivalent and 2 years of experience in the field or in a related area.
• Knowledge of international trade, ERP systems (preferably M3) and Office tools (especially Excel)

d) Communication Skills
• English language proficiency (oral and written)
• Strong oral & written communication skills essential for interaction with customers.
• Ability to make presentations

e) Physical Demands
• Ability to travel as needed domestically and internationally.

But what else? (advantages, specific features, etc.)

Candidates for positions with SAU must be legally authorized to work in the United States. Employment eligibility verification will be required at the time of hire. Visa sponsorship is not available for this position. This description has been designed to indicate the general nature & level of work performed by an employee within this position. The actual duties, responsibilities & qualifications may vary based on assignment or group. All qualified applicants will receive consideration for employment without regard to race, color, age, ethnicity, religion, sex, sexual orientation, gender identify, national origin, disability, veteran status, genetic data or other legally protected status. SAU is committed to working with & providing reasonable accommodation to individuals with physical & mental disabilities. To verify the information in the job listing or if you need special assistance or an accommodation while seeking employment, please e-mail hr-sau.sao@safrangroup.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis. SAU is an Equal Opportunity Employer Veterans/Disabled | Drug Free Workplace.

Company Information

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.
Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.

Safran Aerosystems is one of the world leaders in aviation systems dedicated to aircraft and helicopter safety, as well as fluid and fuel management. The company is a key player in the field of flight safety (oxygen, evacuation, floatation) and participates in the decarbonization of aviation through enabling sustainable alternative fuels and new engine architectures. It has 5,200 employees in 7 countries.