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Job Description

Summary/Objective:
The Maintenance, Repair, and Overhaul (MRO) Customer Service Specialist is responsible for supporting the Safran Nacelles Services Americas business unit through customer-focused activities such as development of commercial proposals (Quotes), management of orders, interface with commercial sales and customer support teams, and building strong relationships with our internal operational MRO team. This role is pivotal in ensuring exceptional satisfaction with our customers and promoting the Safran Nacelles group.

Complementary Description

Essential Functions/Responsibilities:
- Manage customer requests:
o Develop accurate and timely commercial proposals based on customer requirements, operational data, and contracted terms and conditions.
o Monitor business and inform clients of progress.
o Resolve commercial disputes with management support.
o Ensure regular and proactive communication as part of the administrative management of contracts and orders.
o Acknowledge receipt of customer orders.
o Manage orders and proposals in the ERP system.
- Collect internal and external costing information.
- Build a strong relationship with our internal customer support, sales, Operational MRO, Engineering, and Supply Chain teams.
- Function as a liaison with the Safran Nacelles front office team located in Pont-Audemer, France
- Contribute to the achievement of company objectives, especially in terms of commercial proposal Turnaround Time (TAT).
- Continually improve front office operations by streamlining the evaluation and quoting processes.
- Perform other related duties as required to support the organization.

Job Requirements

Job Requirements:
• Enjoy working in a dynamic, high-stakes environment.
• Efficiently manage multiple tasks and maintain perspective.
• Demonstrate initiative and ownership of projects to deliver to plan and deadlines.
• Experienced with ad hoc reporting, Microsoft Office, and proficiency in Microsoft Excel.
• Demonstrate strong organizational, analytical, and critical thinking skills.
• Teamwork and proactive approach with other company departments
• Possess excellent written and telephone communication skills with clients.
• Knowledge working with an ERP system (Epicor, SAP, or similar)
• Excellent people skills, good communicator, empathy, active listener
• Service and customer relations-oriented mindset.
• Sitting at a desk for prolonged periods of time.

Education/Certifications:
Minimum: High School Diploma/GED Equivalent
Preferred: BA/BS in business management or equivalent

Experience :
- Required: More than 3 years of related experience in aerospace, maintenance, repair, and overhaul (MRO), or manufacturing
- Preferred: More than 5 years of related experience in the aerospace maintenance, repair, and overhaul (MRO) sector

Travel:
Less than 5% with potential for international travel

Company Information

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.

Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.