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Clearing Communications Associate



Marketing & Communications
Chicago, IL, USA · Denver, CO, USA
Posted on Friday, February 9, 2024

Join a leading fintech company that’s democratizing finance for all.

Robinhood was founded on a simple idea: that our financial markets should be accessible to all. With customers at the heart of our decisions, Robinhood is lowering barriers and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in.

As we continue to build...

We’re seeking curious, growth minded thinkers to help shape our vision, structures and systems; playing a key-role as we launch into our ambitious future. If you’re invigorated by our mission, values, and drive to change the world — we’d love to have you apply.

About the team + role

The Clearing Communication team’s mission is to satisfy regulatory obligations governing operational customer communications and reports including account statements, trade confirmations, escheatment, and mail operations.

As a Clearing Communications Associate, you will be responsible for ensuring accuracy in our account statements and trade confirmations. This includes conducting regular, detailed reviews of customer accounts and reports, collaborating with compliance and engineering teams, and staying up to date on regulatory changes impacting the space.

The role is located in the office location(s) listed on this job description which will align with our in-office working environment. Please connect with your recruiter for more information regarding our in-office philosophy and expectations.

What you’ll do

  • Function as the subject-matter expert (SME) over account statements and trade confirmations
  • Validate customer account statements and trade confirmations for brokerage, retirement, and UK by completing regular, timely quality reviews of account reports and user account activity
  • Own operations and projects related to customer account statements and trade confirmations from beginning to implementation; flag any identified discrepancies and collaborate with other departments to implement solutions
  • Respond to various external and internal audit requests to provide evidence of following supervisory procedures
  • Work with cross-functional partners such as Compliance and Engineering

What you bring

  • Strong attention to detail
  • Self-starter attitude, bias for action, and the ability to work independently
  • Ability to learn quickly and thrive in ambiguity
  • Demonstrated ability of multitasking and tackling several projects at once
  • Collaborative spirit and strong relationship building and leadership skills across functions
  • Series 7 and (preferably) 24; strong understanding of securities regulation and finance
  • Experience working in Excel/Google Sheets

What we offer

  • Market competitive and pay equity-focused compensation structure
  • 100% paid health insurance for employees with 90% coverage for dependents
  • Annual lifestyle wallet for personal wellness, learning and development, and more!
  • Lifetime maximum benefit for family forming and fertility benefits
  • Dedicated mental health support for employees and eligible dependents
  • Generous time away including company holidays, paid time off, sick time, parental leave, and more!
  • Lively office environment with catered meals, fully stocked kitchens, and geo-specific commuter benefits

Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected salary range for this role is based on the location where the work will be performed and is aligned to one of 3 compensation zones. This role is also eligible to participate in a Robinhood bonus plan and Robinhood’s equity plan. For other locations not listed, compensation can be discussed with your recruiter during the interview process.

Zone 1 (Menlo Park, CA; New York, NY; Seattle, WA; Washington, DC)
$72,000$85,000 USD
Zone 2 (Denver, CO; Westlake, TX; Chicago, IL)
$64,000$75,000 USD
Zone 3 (Lake Mary, FL)
$56,000$66,000 USD

Click here to learn more about Robinhood’s Benefits.

We’re looking for more growth-minded and collaborative people to be a part of our journey in democratizing finance for all. If you’re ready to give 100% in helping us achieve our mission—we’d love to have you apply even if you feel unsure about whether you meet every single requirement in this posting. At Robinhood, we're looking for people invigorated by our mission, values, and drive to change the world, not just those who simply check off all the boxes.

Robinhood embraces a diversity of backgrounds and experiences and provides equal opportunity for all applicants and employees. We are dedicated to building a company that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better our work (and work environment) will be for everyone. Additionally, Robinhood provides reasonable accommodations for candidates on request and respects applicants' privacy rights. To review Robinhood's Privacy Policy please review the specific policy applicable to your country.