Designer (UX Research)

About Revolut

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 65+ million customers get more from their money every day.

As we continue our lightning-fast growth,‌ 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 10,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About the role

We approach design at Revolut the same way that we approach everything else. We love building great products. We love delighting our customers. We love turning the complexity of a chaotic world into the simplicity of a beautiful solution that truly solves customer needs 🪄

Our Design team knows the magic! Those wizards look into a crystal ball and get a holistic view on the user experience. With all their wisdom, they lead the design processes from discovery to delivery, always keeping in mind our customers and their interests.

We're looking for a UX Research Designer who can jumpstart and grow our Research team. Your mission will be to understand customers better and guide product development based on evidence. This is a great opportunity to create a high impact for Revolut.

Be a part of building world-class financial features that help our customers change the way they do money 🚀

What you’ll be doing

• Challenging team thinking and senior stakeholder decisions, utilising research-based evidence and insights
• Designing and conducting studies across key Revolut product areas independently and in conjunction with other researchers
• Utilising methods, such as ethnographic and field research, diary studies, surveys, user/usability testing (remote and in-person), guerrilla research, etc., to provide fast and accurate feedback
• Ensuring customer needs are met and at the heart of all design decisions
• Using the right methodology for the right questions while analysing both user behaviour and attitudes through qualitative and quantitative research
• Communicating clearly and efficiently the business value of research to stakeholders

What you'll need

• Experience as a researcher and/or research coordinator for qualitative research studies, including usability/user testing, surveys, field research, or user interviews
• Experience with behavioural data analysis, designing surveys, experimental research, and analysing large datasets using appropriate statistical methods
• Creative thinking skills
• Fluency in English with impeccable communication skills
• Great customer empathy and a never-settle mindset to solve customers' problems
• A desire to work in a fast-paced, target-driven environment
• Natural curiosity and a willingness to make an impact
• Extraordinary organisational skills and a meticulous eye for detail
• Excellent listening and analytical skills
• Design thinking, visual communication, and information design skills

Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.

Important notice for candidates:

Job scams are on the rise. Please keep these guidelines in mind when applying for any open roles.

• Only apply through official Revolut channels. We don’t use any third-party services or platforms for our recruitment.

• Always double-check the emails you receive. Make sure all communications are being done through official Revolut emails, with an @revolut.com domain.

We won't ask for payment or personal financial information during the hiring process. If anyone does ask you for this, it’s a scam. Report it immediately.

By submitting this application, I confirm that all the information given by me in this application for employment and any additional documents attached hereto are true to the best of my knowledge and that I have not wilfully suppressed any material fact. I confirm I have disclosed if applicable any previous employment with Revolut. I accept that if any of the information given by me in this application is in any way false or incorrect, my application may be rejected, any offer of employment may be withdrawn or my employment with Revolut may be terminated summarily or I may be dismissed. By submitting this application, I agree that my personal data will be processed in accordance with Revolut's Candidate Privacy Notice