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A division of Publicis Groupe, Publicis Digital Experience is a network of top-tier agencies designed to develop capabilities and solutions to enable growth and provide scaled access to the digital capabilities of Publicis Groupe in service of our clients. Together, the Publicis Digital Experience portfolio endeavors to create value at the intersection of technology and experiences to connect brands and people.

Our model to transform every brand experience will help clients navigate, develop, and activate commerce in a way that will provide them with a future-proof model for modern marketing. With our unique expertise in consumer engagement, CRM, and commerce, Publicis Digital Experience powers brands and empowers people in a new era of creativity. An ever-changing landscape and the need for fluid thinking is just part of our problem-solving nature. Which means we're untethered from any specific medium or method—we go where ideas will work best.

We are an expanding network with more than 5,000 employees, with agency brands throughout our global offices. Publicis Digital Experience brands include Razorfish, Digitas, Arc Worldwide, Saatchi Saatchi X, Plowshare, 3Share, and the Publicis Commerce Exchange.

Epsilon is seeking a Business Systems Analyst to provide operational and systems support for a major Loyalty program initiative. This role focuses on supporting day-to-day system activities, configurations, and documentation while partnering closely with Subject Matter Experts, business stakeholders, IT/Development teams, and analytics groups.

The Business Systems Analyst will assist in maintaining loyalty and promotional systems, support reporting and data validation efforts, and help ensure smooth execution of program initiatives. This role is well-suited for a highly organized, diligent analyst who enjoys problem-solving, process support, and working within established frameworks in a fast-paced environment.

Key Responsibilities:

• Using SQL, create reports, pull files and building queries to support marketing campaigns.
• Provide ongoing systems and operational support for loyalty and promotional platforms.
• Assist with offer configuration setup, updates, and maintenance under guidance from SMEs and business leads.
• Support requirements documentation, process flows, and system specifications.
• Partner with IT and development teams to support enhancements, defect resolution, and system changes.
• Assist in testing activities, including test case execution, validation of results, and documentation of outcomes.
• Monitor and help maintain data integrity, reporting accuracy, and operational readiness.
• Support issue tracking, triage, and resolution, raising when appropriate.
• Help develop and maintain process documentation, user guides, and standard operating procedures.
• Coordinate with multi-functional teams to ensure timely delivery of system-related tasks.
• Complete external campaign data matching and deliver targeted marketing data requests.
• Work with development teams to translate business needs into technical requirements and lead User Acceptance Testing (UAT).
• Create and manage test data and promotional scenarios in UAT environments.
• Proof customer-facing website content for accuracy and quality.

Required Skills:

• Ability to work with SQL and Excel to manipulate data, generate reports, build queries, and support campaign execution.
• Exceptional attention to detail and strong organizational skills.
• Demonstrable ability to manage multiple tasks and prioritize effectively in a fast-paced setting.
• Strong technical aptitude with an understanding of both business and IT language.
• High level of initiative, accountability, and ownership.
• Strong analytical and decision-making skills with partner collaboration.
• Ability to work independently and within cross-functional teams.
• Solid problem-solving skills and adaptability to changing needs.
• Excellent written and verbal communication skills.

Desired Skills:

• Ability to translate client business needs into actionable solutions.
• Effective documentation and information-sharing abilities.
• Awareness of downstream impacts of offer configuration and marketing data.
• Strong interpersonal skills to build relationships with both internal teams and clients.
• Experience working with sensitive customer or program data.
• Comfortable working in a dynamic, agile environment.
• Availability for off-hours UAT and IT release support when necessary.
• Experience with Salesforce/ Marketing Cloud preferred.
• Creativity and patience when navigating or working around technical limitations.

Qualifications:

• Bachelor’s degree or equivalent professional experience required.
• Proficiency in Microsoft Office Suite, especially Excel.
• Proficiency in SQL.

Preferred Attributes:

• Comfortable working in a supporting role rather than owning strategy or design decisions.
• Ability to adapt quickly in a dynamic, evolving environment.
• Collaborative attitude with a willingness to learn complex systems and processes.
• Proactive in identifying issues, risks, and opportunities for process improvement.

The Power of One starts with our people! To do powerful things, we offer powerful resources. Our best-in-class wellness and benefits offerings include:

• Paid Family Care for parents and caregivers for 12 weeks or more
• Monetary assistance and support for Adoption, Surrogacy and Fertility
• Monetary assistance and support for pet adoption
• Employee Assistance Programs and Health/Wellness/Comfort reimbursements to help you invest in your future and work/life balance
• Tuition Assistance
• Paid time off that includes Flexible Time off Vacation, Annual Sick Days, Volunteer Days, Holiday and Identity days, and more
• Matching Gifts programs
• Flexible working arrangements
• 'Work Your World' Program encouraging employees to work from anywhere Publicis Groupe has an office for up to 6 weeks a year (based upon eligibility)
• Business Resource Groups that support multiple affinities and alliances

The benefits offerings listed are available to eligible U.S. Based employees, are reviewed on an annual basis, and are governed by the terms of the applicable plan documents.

We also offer medical and voluntary benefits to our freelancers and temporary employees. Voluntary benefit options include supplemental medical insurance, transportation, and parking benefits, legal benefits, pet insurance, and auto and home insurance.

You must be actively employed for 90 consecutive calendar days in order to be eligible for Publicis medical and voluntary benefits. You will also be eligible to participate in the Publicis 401(k) Plan after you complete 1,000 work hours in a consecutive 12-month period.

Publicis Digital Experience is an Equal Opportunity Employer. Our employment decisions are made without regard to actual or perceived race, color, ethnicity, religion, creed, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, childbirth and related medical conditions, national origin, ancestry, citizenship status, age, disability, medical condition as defined by applicable state law, genetic information, marital status, military service and veteran status, or any other characteristic protected by applicable federal, state or local laws and ordinances.

If you require accommodation or assistance with the application or onboarding process specifically, please contact USMSTACompliance@publicis.com. All your information will be kept confidential according to EEO guidelines.

Compensation Range: $55,765 - $73,400 annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 04/07/2026.

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