A division of Publicis Groupe, Publicis Digital Experience is a network of top-tier agencies designed to develop capabilities and solutions to enable growth and provide scaled access to the digital capabilities of Publicis Groupe in service of our clients. Together, the Publicis Digital Experience portfolio endeavors to create value at the intersection of technology and experiences to connect brands and people.
Our model to transform every brand experience will help clients navigate, develop, and activate commerce in a way that will provide them with a future-proof model for modern marketing. With our unique expertise in consumer engagement, CRM, and commerce, Publicis Digital Experience powers brands and empowers people in a new era of creativity. An ever-changing landscape and the need for fluid thinking is just part of our problem-solving nature. Which means we're untethered from any specific medium or method—we go where ideas will work best.
We are an expanding network with more than 5,000 employees, with agency brands throughout our global offices. Publicis Digital Experience brands include Razorfish, Digitas, Arc Worldwide, Saatchi Saatchi X, Plowshare, 3Share, and the Publicis Commerce Exchange.
Overview
The Technical Project Manager – Loyalty Engagement plays a critical supporting role in the execution of email and text marketing campaigns for clients. This position partners closely with the Sr. Technical Project Manager, account teams, technical teams, and delivery teams to translate campaign requirements into clear documentation, track project activities, validate data inputs, and ensure smooth day‑to‑day coordination. This role will report to the Sr. Technical Project Manager.
The ideal candidate is detail‑oriented, highly organized, and comfortable working with data and technical concepts in a fast-paced environment. This role is a great fit for someone eager to deepen their technical and analytical skillset while working alongside a highly collaborative, supportive team. The work you support will directly shape the customer experience for one of the automotive industry’s largest brands, giving you the opportunity to see your contributions reflected in large-scale campaigns.
Responsibilities
RESPONSIBILITIES
- Coordinate day‑to‑day project activities for assigned email and text campaigns, ensuring tasks progress according to established timelines
- Translate client and account team inputs into clear, structured requirements with guidance from the Sr. Technical Project Manager
- Write and maintain meticulous business requirements documents (BRDs) that clearly define campaign audiences, data inputs, data processing steps across many data sources, and technical specifications for internal teams
- Collaborate with account and the Sr. Technical Project Manager to develop detailed project timelines, ensuring that technical tasks are completed on time and executed with precision
- Lead internal campaign kickoffs and ensure teams are aligned on BRD requirements and project timelines
- Work closely with account, internal teams, and external vendor teams to define data needs, establish timelines, and validate shared data is accurate and meets requirements
Qualifications
DESIRED SKILLS
- Strong drive, initiative, and sense of personal accountability
- Excellent organizational skills, follow-through, and attention to detail
- Ability to translate client needs and expectations into comprehensive requirements documents
- Strong written and verbal communication skills
- Comfortable working in a dynamic work environment with ability to prioritize and shift work as needed to meet deadlines
- Problem-solving abilities with willingness to seek direction when needed
- Comfortable working both individually and as part of a group
QUALIFICATIONS
- Bachelor’s degree or equivalent experience
- 2 – 4 years of business analyst, project management, or campaign operations experience required
- Familiarity with data systems, APIs, databases, and technical workflows. Ability to learn and navigate technical concepts with guidance
- Expertise in writing technical specifications
- Proficiency in Excel. Familiarity with SQL is a plus
- Experience with CRM, loyalty programs, and the auto industry is preferred
Additional information
The Power of One starts with our people! To do powerful things, we offer powerful resources. Our best-in-class wellness and benefits offerings include:
- Paid Family Care for parents and caregivers for 12 weeks or more
- Monetary assistance and support for Adoption, Surrogacy and Fertility
- Monetary assistance and support for pet adoption
- Employee Assistance Programs and Health/Wellness/Comfort reimbursements to help you invest in your future and work/life balance
- Tuition Assistance
- Paid time off that includes Flexible Time off Vacation, Annual Sick Days, Volunteer Days, Holiday and Identity days, and more
- Matching Gifts programs
- Flexible working arrangements
- 'Work Your World' Program encouraging employees to work from anywhere Publicis Groupe has an office for up to 6 weeks a year (based upon eligibility)
- Business Resource Groups that support multiple affinities and alliances
The benefits offerings listed are available to eligible U.S. Based employees, are reviewed on an annual basis, and are governed by the terms of the applicable plan documents.
We also offer medical and voluntary benefits to our freelancers and temporary employees. Voluntary benefit options include supplemental medical insurance, transportation, and parking benefits, legal benefits, pet insurance, and auto and home insurance.
You must be actively employed for 90 consecutive calendar days in order to be eligible for Publicis medical and voluntary benefits. You will also be eligible to participate in the Publicis 401(k) Plan after you complete 1,000 work hours in a consecutive 12-month period.
Publicis Digital Experience is an Equal Opportunity Employer. Our employment decisions are made without regard to actual or perceived race, color, ethnicity, religion, creed, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, childbirth and related medical conditions, national origin, ancestry, citizenship status, age, disability, medical condition as defined by applicable state law, genetic information, marital status, military service and veteran status, or any other characteristic protected by applicable federal, state or local laws and ordinances.
If you require accommodation or assistance with the application or onboarding process specifically, please contact USMSTACompliance@publicis.com. All your information will be kept confidential according to EEO guidelines.
Compensation Range: $60,800 - $80,000 annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 04/02/2026.
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