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We are Nurun, an agency that lives at the crossroads of creativity and technology. We create digital experiences that help to grow brands and transform organizations. We are hybrids who organize our work around multi-disciplinary collaboration. Our vision: humans first, technology second. Always the same ingredients, but never the same recipe: we adapt ourselves as needed to ensure the excellence of our products.

We’re a large group of diverse professionals gathered across Toronto, Montreal, Quebec City, Windsor, and even Saskatchewan! Who are these professionals? We organize as teams of UX and UI designers, Developers, Client Partners, Project Managers, Strategists, and Business Designers (don’t worry, we’ll teach you what that is). Won’t you consider joining us?

As a Senior Product Designer (UX Focus), you will lead the experience strategy and architectural definition for high-performing squads dedicated to creating human-led AI experiences and delivering innovative, intuitive digital solutions. You will champion user-centered design principles, usability standards, and inclusive practices across all product development cycles, ensuring every experience is intuitive, accessible, and delightful. Your role is to balance functional complexity with seamless usability—translating complex business goals and user needs into compelling user journeys and actionable wireframes. You’ll facilitate strong cross-functional partnerships with engineering, product management, and research teams, and execute user research initiatives to ensure a deep understanding of user needs and validation of design solutions. You’ll foster a culture of continuous innovation, psychological safety, and bold experimentation, while upholding rigorous usability standards in a dynamic, fast-paced environment.

Additionally, you will work closely with client partners to ensure UX initiatives align with client business objectives. By nurturing client relationships and promoting design transparency, you will help deliver tangible value, drive business growth, and reinforce Nurun’s reputation as a trusted partner.

Focus Areas:

• Lead Experience Architecture: Elevate client experiences by defining the information architecture and logic that showcases Nurun’s design innovation and creative capabilities.
• Synthesize User Insights: Inform solutions that benefit clients and fuel Nurun’s design R&D by translating raw data into actionable user insights and future assets.
• Facilitate Technical Alignment: Align design, tech, and product functions to ensure the feasibility and scalable impact of complex user flows across clients and Nurun’s offerings.
• Prototype & Validate: Rapidly test low-to-mid fidelity concepts to drive client transformation and create reusable Nurun design assets and interaction models.
• Iterate with Data: Apply design performance metrics and usability testing results to deliver outcomes and grow Nurun’s reputation for excellence.

Responsibilities:

• Mentor & Elevate Craft: Guide, inspire, and peer-mentor a talented team of designers to deliver exceptional, human-led AI and digital experiences without direct management duties.
• Champion UCD: Advocate for user-centered design principles, usability standards, and inclusive design throughout all product development cycles.
• Foster Innovation: Promote continuous innovation, growth, and encourage experimentation and bold ideas within the design team.
• Uphold Usability: Establish and uphold rigorous heuristic quality standards, ensuring all solutions are intuitive, accessible, and delightful.
• Translate Requirements: Convert complex business goals and user needs into compelling design visions, user flows, and actionable roadmaps for your product team.
• Cross-Functional Collaboration: Collaborate extensively with engineering, product management, and research partners to deliver impactful, high-quality solutions that align with business objectives.
• Execute Research: Lead user research initiatives and leverage data insights to inform and validate design decisions, ensuring a deep understanding of user needs.
• Contribute to Design Systems: Create and maintain scalable design guidelines, integrating advanced prototyping and AI tools into the UX process.

Key Qualifications:

• Portfolio: Strong portfolio work demonstrating relevant experience, matching to key responsibilities and focus areas as outlined.
• Experience: Demonstrated experience (5-8+ years) in leading UX strategy and managing complex design projects, with a proven track record of delivering successful user experiences.
• Design Leadership: Proven ability to lead, inspire, and mentor designers on craft and methodology, fostering a high-performance culture.
• UCD Expertise: Extensive experience in user-centered design methodologies, with deep knowledge of UX principles, information architecture, and interaction design.
• Strategic Vision: Ability to define and articulate a compelling design vision that aligns with business goals and market opportunities, translating objectives into tangible design outcomes and roadmaps.
• Cross-Functional Collaboration: Exceptional ability to partner effectively with engineering, product management, research, and marketing teams.
• Usability & Accessibility: Commitment to the highest standards of usability, accessibility, and inclusive design.

Preferred Qualifications:

• AI Experience: 2+ years of experience with AI-powered products, intelligent agents, or complex software platforms, and understanding their unique design challenges.
• Agile: Experience working in agile, cross-functional teams.
• Tools: Mastery of the latest design tools (eg. Figma and Miro).
• Change Management: Experience guiding teams through organizational or technological change.
• Global Products: Experience designing for international or multilingual products.
• Stakeholder Management: Strong skills in managing and aligning diverse stakeholder groups.

De nature, Nurun est fondamentalement axé sur l'humain ; de notre culture de collaboration à notre façon de travailler avec nos clients, en passant par notre empathie envers les clients de nos clients. Il est essentiel que nos candidats opèrent à ce niveau, en favorisant et enrichissant notre culture centrée sur l'humain.

Nurun offre également :

• Programme concurrentiel de vacances annuelles qui est bonifié entre Noël et le Jour de l’An où nos bureaux sont fermés

• Extension des congés fériés (on vous donne les lundis et les vendredis lors des fériés provinciaux pour vous permettre d’avoir de longs week-ends de 4 jours!)

• 6 journées de maladie et 2 journées personnelles par année

• Modèle de travail hybride

• Programme ‘‘Work your World’’ vous donnant la possibilité de travailler à distance, jusqu’à 6 semaines, dans tous les pays où nous avons un bureau

• Assurances collectives avantageuses (soins médicaux et dentaires, soins de la vue, soins psychologiques et paramédicaux, assurance salaire, soutien en matière de fertilité et en affirmation de genre)

• Programme interne d’accompagnement et de soutien face au cancer