A division of Publicis Groupe, Publicis Digital Experience is a network of top-tier agencies designed to develop capabilities and solutions to enable growth and provide scaled access to the digital capabilities of Publicis Groupe in service of our clients. Together, the Publicis Digital Experience portfolio endeavors to create value at the intersection of technology and experiences to connect brands and people.
Our model to transform every brand experience will help clients navigate, develop, and activate commerce in a way that will provide them with a future-proof model for modern marketing. With our unique expertise in consumer engagement, CRM, and commerce, Publicis Digital Experience powers brands and empowers people in a new era of creativity. An ever-changing landscape and the need for fluid thinking is just part of our problem-solving nature. Which means we're untethered from any specific medium or method—we go where ideas will work best.
We are an expanding network with more than 5,000 employees, with agency brands throughout our global offices. Publicis Digital Experience brands include Razorfish, Digitas, Arc Worldwide, Saatchi Saatchi X, Plowshare, 3Share, and the Publicis Commerce Exchange.
Overview
Primarily responsible for leading the overall service effort and day-to-day management of assigned low to mid-profile accounts. Oversees and assures quality control on all phases of production. Monitors job progress to ensure the meeting of clients’ expectations and goals. Reports to an Account Director or Sr. Account Director.
Responsibilities
Responsibilities:
- Implementation of assigned objectives/strategies or of overall client program
- Work closely with Senior team members to determine client recommendations and solutions
- Provide in-depth follow-up, including checks mail reports, participation in production meeting to ensure job is on schedule, going one step further if job is mailing at night or on the week-end to confirm on-time delivery
- Check (pre-flight) art files before sending to printer, compare quote to artwork, check for web gap, missing fonts, postal regulations, mailability
- Create quotes and jobs in application software at varying levels of complexity
- Review hourly samples and printing proofs for accuracy
- Create production schedule for client review
- Develop mailing instructions for moderate program
- Independently review laser samples and printing proofs for accuracy
- Develop specs for quotes with varying degrees of complexity and supervision
- Create and coordinate production timeline with internal operations and vendors
- Attend press approvals
- Uses good judgment in all assigned client communications
- Assist with client and preproduction meetings
- Create invoice and billing documentation
- Oversee the implementation of accounts
- Write complex detailed data processing instructions, review data processing work for accuracy
- Assume responsibility for successfully executing assigned client specific projects/tasks based on direction from manager/director
- Other duties as assigned
Qualifications
Background/Skills Required:
- 1-3 + years relevant experience in Account Service and/or Direct Marketing industry preferred
- Knowledge of laser print, data processing, lettershop and postal regulations
- Strong interpersonal, written, verbal communication and presentation skills
- Strong listening, interpretation and dictation skills
- Strong Microsoft Office applications (MS Word, Excel)
- Ability to work effectively in a cross functional dynamic team environment
- Ability to maintain positive, professional demeanor at all times
- Ability to meet deadlines while balancing multiple priorities
- Attention to detail, proofreading, problem prevention, identification and solution
- Ability to monitor and review work completed by others
- Ability to travel as required
- Ability to exercise good judgment and discern when to escalate potential problems
- Work involves frequent sitting, standing, light lifting (up to 25 lbs)
Additional information
The Power of One starts with our people! To do powerful things, we offer powerful resources. Our best-in-class wellness and benefits offerings include:
- Paid Family Care for parents and caregivers for 12 weeks or more
- Monetary assistance and support for Adoption, Surrogacy and Fertility
- Monetary assistance and support for pet adoption
- Employee Assistance Programs and Health/Wellness/Comfort reimbursements to help you invest in your future and work/life balance
- Tuition Assistance
- Paid time off that includes Flexible Time off Vacation, Annual Sick Days, Volunteer Days, Holiday and Identity days, and more
- Matching Gifts programs
- Flexible working arrangements
- 'Work Your World' Program encouraging employees to work from anywhere Publicis Groupe has an office for up to 6 weeks a year (based upon eligibility)
- Business Resource Groups that support multiple affinities and alliances
The benefits offerings listed are available to eligible U.S. Based employees, are reviewed on an annual basis, and are governed by the terms of the applicable plan documents.
Publicis Digital Experience is an Equal Opportunity Employer. Our employment decisions are made without regard to actual or perceived race, color, ethnicity, religion, creed, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, childbirth and related medical conditions, national origin, ancestry, citizenship status, age, disability, medical condition as defined by applicable state law, genetic information, marital status, military service and veteran status, or any other characteristic protected by applicable federal, state or local laws and ordinances.
If you require accommodation or assistance with the application or onboarding process specifically, please contact USMSTACompliance@publicis.com. All your information will be kept confidential according to EEO guidelines.
Compensation Range: $19 - $22 hourly. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 01/06/2026.
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