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The Principal, Solutions Architect (Technical Integrations), is a critical technical resource throughout the entire client lifecycle, from initial sales engagement to post-sales integration and expansion. Serving as the first technical point of contact for clients, this role ensures a deep understanding of their technical requirements, providing expert guidance on SaaS, API, and first-party integrations. In addition to supporting new clients during the pre-sales process, the Principal also engages with existing clients when they seek to expand their product set, advising on new technical integrations and crafting customized solutions that align with their evolving needs.

Collaborating closely with Business Development (sales), Business Pre-Sales Onboarding, Product teams, and CIE (Client Integration Engineering) teams, the Principal, Solutions Architect, is responsible for designing technical plans, scoping integration requirements, and ensuring a seamless handoff to CIE for implementation. The role requires expertise in solutioning and designing integrations, whether it's for new clients or existing ones requiring expanded capabilities.

This position is instrumental in guiding clients through the technical aspects of our platform, ensuring that technical requirements are understood, and that integration options are clearly communicated. Whether helping prospective clients evaluate our offerings or supporting current clients in their product expansion, the Principal, Solutions Architect acts as a trusted advisor, translating complex technical concepts into actionable, client-friendly solutions. The ideal candidate will possess a comprehensive understanding of our product offerings, including deep technical expertise in SaaS, API, and integration solutions. They will have hands-on experience in designing and implementing technical solutions, both for new client onboarding and for expanding existing client integrations. A strong background in solutioning and scoping technical requirements, along with a solid understanding of system architectures and integration patterns, is essential. The candidate should also have experience working with cross-functional teams to ensure seamless communication and execution. A passion for clear communication, a collaborative mindset, and the ability to thrive in a dynamic environment are key traits that will enable the Principal, Solutions Architect to contribute effectively to both pre-sales efforts and the seamless integration of new and expanded solutions for clients.

Key Responsibilities

Technical Consultation & Solutioning

• Client Technical Engagement (New & Existing Clients):
  Serve as the primary technical point of contact during the pre-sales process and when existing clients seek product expansion. Engage with clients to understand their integration needs and provide tailored technical solutions. Collaborate with sales teams to address technical inquiries and communicate how our platform aligns with client goals for both onboarding and product expansion.
• Solution Design & Proposal Support (New & Existing Solutions):
  Work with internal teams to design and propose integration solutions for new client onboarding or the expansion of existing clients. Develop detailed technical documentation and present integration options, ensuring clarity on scope, technical requirements, and customization needs. Design technical plans and scope integration requirements for both initial client engagements and product expansion.
• Integration Architecture Expertise (End-to-End):
  Provide expert guidance on the architecture and setup of integrations from initial client engagement to product expansion. Help clients understand technical landscapes, including SaaS platforms, API configurations, and custom integration needs. Ensure integration points are clearly defined and feasible within the client’s scope, both for new clients and when expanding existing integrations.
• Technical Requirements Communication:
  Effectively communicate complex technical concepts and integration processes to clients. Ensure clients have a clear understanding of both the initial integration and any new technical requirements tied to product expansions. Address potential challenges, resource needs, and implementation steps for successful integration.

Cross-Functional Collaboration

• Business Development & Sales Team Support:
  Partner with Business Development, Business Pre-Sales Onboarding, and Product teams to identify potential integration challenges early in the sales process and for new product expansions. Align technical requirements with business goals, ensuring smooth communication between sales, technical, and implementation teams.
• Internal Team Coordination & Product Guidance:
  Collaborate with Product, Engineering, and other internal teams to ensure alignment between product capabilities and client expectations. Provide valuable technical insights from client interactions to guide product development and improve future integration offerings.

Client Relationship Management

• Client Confidence & Ongoing Technical Support:
  Build and maintain strong relationships with clients, acting as a trusted technical advisor throughout the initial pre-sales engagement and again when they return for product expansion. Ensure clients feel confident in the integration process and in the technical solutions provided, fostering positive client experiences.
• Feedback Loop & Continuous Optimization:
  Gather client feedback during the pre-sales process and product expansion phases. Relay valuable insights to internal teams to refine integration offerings and improve the product suite. Ensure that client needs are accurately captured and communicated to optimize future solutions.

Pre-Sales Handoff & Documentation

• Smooth Handoff to Implementation & Expansion:
  Facilitate seamless handoff from pre-sales to implementation teams by clearly communicating all technical requirements, integration documentation, and client expectations. For product expansions, ensure the integration plan is scoped, and the implementation teams are fully equipped to handle new requirements.
• Technical Documentation & Reporting:
  Create and maintain comprehensive technical documentation related to integration options, process flows, and client-specific configurations. Ensure documentation is clear, accessible for internal teams, and serves as a reference for both new and expanded client integrations.

Education and Experience

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related technical field.
• Relevant certifications in technical integration, cloud computing, or SaaS solutions (e.g., Certified Integration Specialist, AWS Certified Solutions Architect) are highly desirable.
• 5-10+ years of experience in a technical pre-sales, solutions engineering, or integration advisory role in a fast-paced, technology-driven environment.
• Past experience with a Retail Media platform is highly preferred.
• Proven experience in engaging with clients to design, communicate, and deliver technical solutions for SaaS, API, and first-party integrations
• Hands-on experience with integration architecture, API design, and working with enterprise-level integration platforms.
• Strong background in collaborating with cross-functional teams (Sales, Business Development, Product, Engineering, and Customer Success) to ensure alignment between client needs and technical capabilities.
• Experience in working closely with clients to translate complex technical concepts into actionable, understandable solutions that meet business objectives.
• Familiarity with metrics and KPIs related to integration success, technical feasibility, and overall business impact, with a demonstrated ability to track and report on integration outcomes.
• Experience working in the SaaS or technology industry, with a deep understanding of cloud platforms, APIs, and system integrations.
• Excellent written and verbal communication skills, with a proven ability to deliver clear, concise, and effective presentations and technical documentation.
• Strong understanding of the integration lifecycle and how technical requirements align with client business goals during the pre-sales phase.
• Data-driven mindset with experience leveraging analytics to assess integration effectiveness, identify challenges, and optimize solutioning strategies.
• Excellent problem-solving skills with the ability to quickly adapt to new technologies and evolving client needs.

Qualities

• Technical Expertise: Possesses deep knowledge of SaaS platforms, APIs, and integration architectures, enabling effective consultation and problem-solving for complex technical integrations.
• Strong Communication Skills: Able to clearly explain complex technical concepts to both technical and non-technical stakeholders, ensuring clients and internal teams understand integration processes and solutions.
• Client-Centric Mindset: Focused on building strong, long-lasting relationships with clients by understanding their needs, addressing concerns, and delivering tailored technical solutions that align with their business goals.
• Problem-Solving Ability: Quickly identifies technical challenges during the pre-sales process and develops creative, effective solutions to address client requirements and integration obstacles.
• Collaboration & Teamwork: Works effectively across cross-functional teams, including Sales, Product, and Engineering, to ensure alignment and successful execution of integration strategies and client solutions.
• Adaptability: Able to thrive in a fast-paced, evolving environment, adjusting to new technologies and client needs while maintaining a high level of technical precision and clarity.
• Analytical Thinking: Utilizes data and metrics to assess the success of integration solutions, identify areas for improvement, and optimize future integration approaches.
• Attention to Detail: Ensures that all technical requirements, integration documentation, and client expectations are thoroughly addressed, minimizing the risk of errors or misunderstandings during implementation.

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When You Join Us, We’ll Create Something EPIC Together
Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we’ve provided marketers from the world’s leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels.

Epsilon’s comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world.

Epsilon has a core set of 5 values that define our culture and guide us to create value for our clients, our people and consumers. We are seeking candidates that align with our company values, demonstrate them and make them meaningful in their day-to-day work:

• Act with integrity. We are transparent and have the courage to do the right thing.
• Work together to win together. We believe collaboration is the catalyst that unlocks our full potential.
• Innovate with purpose. We shape the market with big ideas that drive big outcomes.
• Respect all voices. We embrace differences and foster a culture of connection and belonging.
• Empower with accountability. We trust each other to own and deliver on common goals.
  
  

Because You Matter

As an Epsilon employee, you deserve perks and benefits that put you, your family and your finances first. Our benefits encompass a wide range of offerings, including but not limited to the following:

• Time to Recharge: Flexible time off (FTO), 15 paid holidays
• Time to Recover: Paid sick time
• Family Well-Being: Parental/new child leave, childcare & elder care assistance, adoption assistance
• Extra Perks: Comprehensive health coverage, 401(k), tuition assistance, commuter benefits, professional development, employee recognition, charitable donation matching, health coaching and counseling
  
  

Epsilon benefits are subject to eligibility requirements and other terms.

Epsilon is an Equal Opportunity Employer. Epsilon’s policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants needing accommodations to complete the application process. Please reach out to LeaveofAbsence@epsilon.com to request an accommodation.

For San Francisco Bay and Los Angeles Areas: Epsilon will consider for employment qualified applicants with criminal histories in a manner consistent with the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance and San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance. Applicants with criminal histories are welcome to apply.

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