Publicis Groupe is one of the largest communications groups in the world. We are building the agency model of the future and take a holistic approach to our clients’ challenges. By fusing together our media, creative, data and technology expertise, we are able to provide clients with integrated solutions, transformative ideas and compelling consumer experiences. We call it the Power of One.
We are proud winner of many awards and nominations, both in Sweden and internationally. But nothing makes us prouder than to work with clients and brands such as P&G, Disney, H&M, Mondelez, Volvo, VISA, Lantmännen, LEGO, Spotify, Perrigo, Renault and many more.
At Publicis, we put our people first. We are proud to be certified by Great Place to Work (2022, 2023, 2024, 2025), and have been recognized with a Magnet Award for our engaging culture (2023). Our goal is to become the leading workplace in our industry. We are based in a fantastic office in Odenplan, but also offer a flexible work policy.
Overview
As a Community Manager, you will play a central role in building and maintaining engaged social media communities for our clients. You will be responsible for monitoring and driving dialogue across various social platforms, while contributing to creating a positive and inclusive experience for the target audience. By actively following trends and identifying relevant opportunities, you will ensure that the brand is present in current conversations and cultural moments.
You will work closely with the Influencer Marketing team and provide insights from the community to optimize content and campaigns. The role requires a combination of strategic thinking, quick responsiveness, and creativity to build meaningful relationships between the brand and consumers.
Responsibilities
Key Responsibilities:
Monitor and engage in conversations across social channels to build an active and positive community.
Respond quickly and professionally to questions, comments, and feedback from followers.
Identify trends and relevant cultural moments to create opportunities for brand engagement.
Implement community guidelines and ensure content complies with established policies.
Manage and escalate potential crisis situations according to defined processes.
Gather and identify insights from communities to inform campaign strategies.
Contribute to reporting on engagement, sentiment, and campaign performance.
Act as an extension of the brand by communicating with the right tone and language.
Be flexible and available on weekends when engagement and conversations often occur outside regular working hours.
Qualifications
Skills and Attributes:
Communication Skills: Ability to express yourself clearly and engagingly in writing and create dialogue that strengthens the brand.
Organizational Skills: Ability to manage multiple channels and tasks simultaneously, with a focus on quality and speed.
Problem-Solving Skills: Ability to act strategically and solution-oriented in challenging situations.
Analytical Skills: Understanding of data and insights to optimize community strategies and content.
Creativity: Ability to identify new ways to engage the target audience and create relevant content.
Qualifications:
1–3 years of experience working with social media, preferably as a Community Manager at an agency or large brand.
Documented experience in community management with examples of previous work.
Strong understanding of social platforms, trends, and best practices.
Experience with social tools such as Hootsuite, Sprinklr, Sprout, or similar is a plus.
Excellent written and verbal communication skills.
Accuracy and attention to detail.
Additional information
In addition to a welcoming culture and inclusive environment with passionate colleagues we offer you:
Career Opportunities
Local and Global opportunities through the Power Of One.
Personal and Professional Learning
Global AI learning platform where you can participate in +30 000 classes and connect with colleagues from all over the world.
Flexible Ways of Working
We want to be an employer where work life balance is cherished. We love to spend time with our colleagues at the office but also believe in the output of your work not where the work is being done.
Work Your World
For six weeks a year, the world is yours. Every employee can work anywhere on the planet where there's a Publicis office. A new city, a favorite locale, or even a different country - Go. Grow. Explore.
Mental Health
The happiness and health of our people is paramount to us. We work continuously on maintaining a healthy and safe working environment through initiatives that facilitate the well-being of our employees.
Benefits
Generous benefit package.
We look forward to your application!
