Re:Sources is the backbone of Publicis Groupe, the world’s third-largest communications group. Formed in 1998 as a small team to service a few Publicis Groupe firms, Re:Sources has grown to 4,000+ people servicing a global network of prestigious advertising, public relations, media, healthcare and digital marketing agencies. We provide technology solutions and business services including finance, accounting, legal, benefits, procurement, tax, real estate, treasury and risk management to help Publicis Groupe agencies do what they do best: create and innovate for their clients. In addition to providing essential, everyday services to our agencies, Re:Sources develops and implements platforms, applications and tools to enhance productivity, encourage collaboration and enable professional and personal development. We continually transform to keep pace with our ever-changing communications industry and thrive on a spirit of innovation felt around the globe. With our support, Publicis Groupe agencies continue to create and deliver award-winning campaigns for their clients.
Overview
Troubleshoot with the Agencies all the documents the Cash Collection personnel cannot process due to issues with the documentation and assure an effective follow up of the escalations and Agencies and/or Share Services responses to guide the analyst about the correct way to execute the Cash Collection process.
Responsibilities
- Monitor and Resolve Cash Collection Discrepancies: Proactively track, validate, and address inconsistencies in cash collection requests, ensuring timely and accurate resolutions.
- Operational Support & Issue Resolution: Serve as a key point of contact for resolving daily operational issues, responding promptly to inquiries from team members to maintain process continuity.
- Apply Process Exceptions: Interpret and implement business process exceptions as defined by Agencies and Shared Services, ensuring compliance and efficiency in request handling.
- Reporting & Performance Monitoring: Generate and analyze daily and monthly reports to track collection activities and drive process improvements across the Cash Collection cycle.
- Team Leadership Support: Assist and provide backup to the Credit & Cash Collection Supervisor by managing team guidance, delivering process instructions, and supporting issue administration.
- Incident Management in ERP Systems: Accurately document and report cash collection incidents within the ERP system, collaborating with the Supervisor to drive resolutions.
- Project Support: Contribute to the successful onboarding and integration of new brands by supporting project migrations and adapting processes accordingly.
- Customer Service & Brand Liaison: Deliver high-quality customer service by acting as the primary liaison for brand representatives, addressing all accounts receivable inquiries and remittance issues.
- Continuous Improvement & Action Planning: Partner with your supervisor to identify operational improvement opportunities and implement strategic action plans to enhance efficiency.
- Cross-Team Collaboration: Offer Cash Application backup support to fellow analysts when needed, promoting a flexible and collaborative team environment.
- Ad Hoc Duties: Take on additional responsibilities as assigned by the Credit & Cash Collection Supervisor or Manager, demonstrating adaptability and a commitment to team success.
Qualifications
- Business Administration, Accounting or Finance studies (50% progress).
- Intermediate English skills.
- 1 year in similar positions.
- Customer Service experience.
- Intermediate/Advanced Excel skills.
