A division of Publicis Groupe, Publicis Digital Experience is a network of top-tier agencies designed to develop capabilities and solutions to enable growth and provide scaled access to the digital capabilities of Publicis Groupe in service of our clients. Together, the Publicis Digital Experience portfolio endeavors to create value at the intersection of technology and experiences to connect brands and people.
Our model to transform every brand experience will help clients navigate, develop, and activate commerce in a way that will provide them with a future-proof model for modern marketing. With our unique expertise in consumer engagement, CRM, and commerce, Publicis Digital Experience powers brands and empowers people in a new era of creativity. An ever-changing landscape and the need for fluid thinking is just part of our problem-solving nature. Which means we're untethered from any specific medium or method—we go where ideas will work best.
We are an expanding network with more than 5,000 employees, with agency brands throughout our global offices. Publicis Digital Experience brands include Razorfish, Digitas, Arc Worldwide, Saatchi Saatchi X, Plowshare, 3Share, and the Publicis Commerce Exchange.
Overview
The Account Supervisor will partner closely with Epsilon Auto’s account, project management, technical, and delivery teams, as well as client business teams and partner creative agencies, in the strategy, planning, and execution of email, and multi-channel marketing campaigns. The ideal candidate is passionate about developing successful partnerships with our clients, with a curious mindset, strong analytical skills, and excellent communication abilities, combined with a touch of creativity. They must also be adept at managing multiple large-scale programs simultaneously, navigating change, and meeting client expectations.
Responsibilities
- Act as the primary liaison for our automotive clients, overseeing email, text, direct mail, and AI-enabled marketing campaigns
- Collaborate on project proposal development, lead program kickoffs, and ensure cross-functional internal and external teams are aligned on requirements and deliverables
- Partner with project management to create detailed timelines, ensuring tasks are completed on time and executed flawlessly
- Work closely with internal and client legal teams to develop game rules and ensure compliance
- Manage program budgets, create purchase orders, and oversee client billing processes
- Review marketing programs meticulously to ensure creative assets are complete, user experiences function as intended, and data is accurately captured and shared
- Validate that client-requested changes are correctly implemented by external creative agencies and internal development teams
- Provide regular updates to the client on loyalty trends and best practices across marketing channels, collaborating with Epsilon SMEs
- Collaborate with analytics teams to translate insights into program enhancements, new services, features, and optimizations
- Develop and implement process improvements to enhance workflow efficiency and achieve optimal program results
- Foster a collaborative work environment that emphasizes teamwork, diversity, and knowledge sharing within Epsilon and with external business partners
Qualifications
What you’ll bring with you:
- Strong drive, initiative, and personal accountability
- Excellent communication skills (written, verbal, interpersonal, and public)
- Effective critical thinking, prioritization, and problem-solving abilities
- Proficient in client management and translating needs into strategic solutions
- Strong technical aptitude for issue identification and collaborative solution development
- Adaptable in dynamic environments with a quick pivot to evolving business needs
- Exceptional organizational skills, attention to detail, and follow-through
- Capable of working independently and as part of a team
- Analytical mindset with experience in deriving insights from Excel data
- Bachelor’s degree or equivalent experience
- 5+ years marketing, project management, or consulting experience required
- Strong proficiency in MS Office, particularly Excel (including VLOOKUP and Pivot Tables) and PowerPoint
Why you might stand out from other talent:
- Experience presenting to client management preferred
- Experience with a loyalty program and the auto industry is highly preferred
Additional information
The Power of One starts with our people! To do powerful things, we offer powerful resources. Our best-in-class wellness and benefits offerings include:
- Paid Family Care for parents and caregivers for 12 weeks or more
- Monetary assistance and support for Adoption, Surrogacy and Fertility
- Monetary assistance and support for pet adoption
- Employee Assistance Programs and Health/Wellness/Comfort reimbursements to help you invest in your future and work/life balance
- Tuition Assistance
- Paid time off that includes Flexible Time off Vacation, Annual Sick Days, Volunteer Days, Holiday and Identity days, and more
- Matching Gifts programs
- Flexible working arrangements
- 'Work Your World' Program encouraging employees to work from anywhere Publicis Groupe has an office for up to 6 weeks a year (based upon eligibility)
- Business Resource Groups that support multiple affinities and alliances
The benefits offerings listed are available to eligible U.S. Based employees, are reviewed on an annual basis, and are governed by the terms of the applicable plan documents.
Publicis Digital Experience is an Equal Opportunity Employer. Our employment decisions are made without regard to actual or perceived race, color, ethnicity, religion, creed, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, childbirth and related medical conditions, national origin, ancestry, citizenship status, age, disability, medical condition as defined by applicable state law, genetic information, marital status, military service and veteran status, or any other characteristic protected by applicable federal, state or local laws and ordinances.
If you require accommodation or assistance with the application or onboarding process specifically, please contact USMSTACompliance@publicis.com. All your information will be kept confidential according to EEO guidelines.
Compensation Range: $73,910 - $96,140/Annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be August 8, 2025.
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