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Field Operations Manager



Baton Rouge, LA, USA
Posted on Wednesday, November 15, 2023
PetIQ provides convenient and affordable pet health and wellness products and veterinary services to pets and their families through retail and ecommerce channels across the country.
We are advocates for pet parents, because we believe that all pet parents should be able to provide necessary care that enhances the lives of their pets.
Why join the PetIQ Team?
· Great company culture
· Company is in growth mode, come be a part of our exciting growth
Full time employee benefits include:
· Medical, Dental, Vision
· Flex Spending Account
· Company Paid Life Insurance
· 401(k) with Company Match
· Employee Assistance Program (EAP)
· 8 Paid Holidays, 2 Personal Days and PTO
· Short and Long Term Disability Insurance
Job Overview:
The Field Operations Manager oversees the operational, financial and customer services aspects of their assigned locations, which may include oversight of multiple operational concepts including field office and community clinics. Lead effective operations through the Leadership Competencies.
· Direct, develop, train, review, recruit, hire, communicate and performance manage Assistant Field Operations Manager, Field Operations Assistant, rig and office staff
· Oversight of all field office operational issues to include administrative, accounting, facilities, scheduling and inventory
· Travel to include: community clinics, as needed to effectively drive the business
· Discuss progress, provide general direction and work with teams in the field, providing insight and guidance
· Live our competencies and reinforce our brand promise with our partners, pet parents and team members
· Manage employee retention by providing a positive working environment and addressing employee concerns/issues in a timely manner
· Communicate regularly with Regional Director, Senior Area Manager, and corporate staff in order to provide field reporting and business updates
· Facilitate communication to field office, through regular in-person, phone and virtual visits
· Delegate appropriate responsibilities and duties to assigned staff as necessary to support the business
· Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement. Determine areas needing cost reduction and program improvement through continued collaboration with Regional Director and/or Senior Area Manager
· Analyze sales and trends to achieve increases and maximize results while formulating and implementing field office goals and strategies
· Systemize operations and ensure that operational policies and procedures are followed at all field offices and in clinics
· Communicate marketing initiatives to staff and ensure execution in the field
· Support and participate in weeknight and weekend clinics as well as working on rigs
· Maintain accurate product inventory to ensure appropriate levels; communicate needs to Inventory/Procurement
· Build and maintain relationships with contracted Veterinarians and Wellness Center District Managers
· Establish, build and maintain relationships with partner staff and animal outreach groups within the field office oversight
· Manage administrative duties to include daily paperwork, payroll and end-of-day reconciliation
· Support and communicate the organization’s goals, priorities, and professional standards
· Responsible for a fleet of vehicles used in our mobile clinics
· Travel to headquarters or other field offices to participate in business initiatives pertaining to field operations
- Other duties as assigned
Minimum Qualifications:
· Industry relevant experience
· Minimum two years of experience in a managerial, or combination of experiences which would lend itself to broad exposure of operational functions
· Valid Driver’s License required
· Safe driving record
· Knowledge of business and management principles
· Knowledge of principles and processes for providing customer service
· Basic Human Resources principles
· Basic accounting principles
· Must enjoy and be comfortable working with pets of all sizes and temperaments, including handling and lifting animals as necessary
· Ability to drive motor vehicles in various terrain and weather conditions
· Work for prolonged periods of time in the field, including 12-14 hours days on occasion
· Fast-paced, fluid work environment
· Schedule includes weekends, with occasional overnight and holiday work
· Some outdoor clinic work and activities may be necessary
- Ability to travel up to 20% of time
Education Requirements:
· High School Diploma or equivalent required
- Degree in Business Administration, Management or Operations preferred
Preferred Qualifications:
· Critical thinking skills
· Independent judgment and decision making skills
· Detail oriented, ensuring accurate and reliable work product
· Strong verbal and written communication skills
· Strong ability to effectively work with cross-functional teams to direct and lead company initiatives and goals
· Able to work independently
· Strong organizational, problem-solving and analytical skills
· Ability to switch focus rapidly in a fast-paced environment
· Computer Skills
o Microsoft Office
o Time and Attendance/HR Software
o Scheduling Database
o iPad
Physical Requirements:
· Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
· Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.
- Must be able to lift 150 pounds assisted and up to 50 pounds unassisted.[SK1]
PetIQ is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race (including traits historically associated with race, including hair texture and protective hairstyles, such as afros, braids, locks, and twists), creed, caste, color, religion, sex (including pregnancy, childbirth, and related medical conditions), gender identity or expression, sexual orientation, national origin (including ancestry), genetics, physical or mental disability (including obesity, HIV, or hepatitis C status), age, marital status, or honorably discharged veteran or military status, or any other applicable characteristics protected by applicable federal, state, or local law.
By submitting this application, I certify that my answers are true and complete to the best of my knowledge. If this application leads to employment, I understand that false or misleading information in my application or interview may result in my release.