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Wellness Center Supervisor



Administration, People & HR, Operations
West Lafayette, IN, USA
Posted on Wednesday, May 24, 2023
PetIQ provides convenient and affordable pet health and wellness products and veterinary services to pets and their families through retail and ecommerce channels across the country.
We are advocates for pet parents, because we believe that all pet parents should be able to provide necessary care that enhances the lives of their pets.
Why join the PetIQ Team?
· Great company culture
· Company is in growth mode, come be a part of our exciting growth
Full time employee benefits include:
· Medical, Dental, Vision
· Flex Spending Account
· Company Paid Life Insurance
· 401(k) with Company Match
· Employee Assistance Program (EAP)
· 8 Paid Holidays, 2 Personal Days and PTO
· Short and Long Term Disability Insurance
Job Overview:
· Provide customer service to clients by answering questions, and assisting them through the clinic process
· Responsible for Wellness Center staff and clinic execution and ensures that all protocol/procedures are followed
· Supervise and assist the Clinic Assistants, monitoring processes, procedures, and client interactions
· Provide coaching to new employees and double check work for accuracy
· Provide ongoing coaching and development to all Wellness Center staff
· Lead the Wellness Center team to achieve results and meet goals
· Resolve all staff issues, document and follow up as needed
· Resolve all client issues, document and follow up as needed
· Submit and deliver performance reviews to Wellness Center staff
· Enter/verify employee time cards in ADP and submit payroll
· Schedule staff in Apollo and find replacements when needed due to call-offs
· Build and nurture relationships with host location management and staff
· Assist in assessing pet lifestyle to determine which preventatives and vaccines are best suited
· Make recommendations to clients about vaccines, tests, products and microchips that are consistent with both company’s protocols and on-site Veterinarian preferences
· Promote the nail trim service to clients
· Responsible for all Wellness Center equipment and ensuring that product and equipment are being handled appropriately and are secured
· Responsible for inventory and ensuring supplies are appropriately stocked
· Responsible for performing inventory counts and submitting orders
· Update POS materials and order replacements as needed
· Manage administrative duties to include daily paperwork, and end of the day reconciliation
· Answer client inquiries on the phone and in the store
· Administer treatment under the Veterinarians supervision
· Complete Health Certificates
· Fill out prescriptions
· Scan all pets for microchips
· Clean up after pets including drool, urine, feces, and vomit
· Ensure all clinical stations are operating appropriately
· Ability to live our values and reinforce our brand promise with our partners, clients and team members
- Other duties as assigned
Minimum Qualifications:
· Experience in a leadership/management role managing 3 or more team members required
· Must be 18 years of age or older
- Must be able to work weekends, varied weekdays and times
· Reliable transportation to and from work
· Present professional appearance and positive conduct
· Punctuality and dependability highly valued
· Some outdoor clinic work and activities may be necessary
Education Requirements:
· High School Diploma or equivalent required
Preferred Qualifications:
· Previous customer service sales experience
· Navigate computer software (iPad, Bluetooth devices and more)
· Strong organizational, problem-solving, and analytical skills
· Ability to work within a team to meet team goals and objectives
· Comfort level in approaching host location’s customers to educate about our clinics
· Ability to adapt to changing priorities
- Experience in the veterinary field/retail management is highly valued
- Must enjoy and be comfortable working with primarily dogs and cats of all sizes, temperaments and breeds, including handling and lifting animals as necessary
- Present professional appearance and positive conduct
- Punctuality and dependability highly valued
- Knowledge of basic sales principles and application while making recommendations to clients
- Knowledge of principles and processes for providing customer service
- Able to work independently without direct supervision
Physical Requirements:
· Ability to perform the essential job functions consistently safely and successfully with the ADA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards
· Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards
· Must be able to lift and carry up to 50 lbs.
· Lift up to 150 pounds assisted
PetIQ is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race (including traits historically associated with race, including hair texture and protective hairstyles, such as afros, braids, locks, and twists), creed, caste, color, religion, sex (including pregnancy, childbirth, and related medical conditions), gender identity or expression, sexual orientation, national origin (including ancestry), genetics, physical or mental disability (including obesity, HIV, or hepatitis C status), age, marital status, or honorably discharged veteran or military status, or any other applicable characteristics protected by applicable federal, state, or local law.
By submitting this application, I certify that my answers are true and complete to the best of my knowledge. If this application leads to employment, I understand that false or misleading information in my application or interview may result in my release.