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Where Conviviality is at work.

Pernod Ricard is a global premium spirits and wine company. We’re the team behind leading brands such as ABSOLUT® Vodka, Jameson® Irish Whiskey, Malibu®, Kahlúa® Liqueur, The Glenlivet® Gin, and Skrewball™ whiskey, as well as many more superior wines and exquisite champagnes!

Working at Pernod Ricard is all about igniting conviviality in all that we do. Derived from the French word, convivialité…it means human connection, authenticity, friendly, and jovial. Conviviality is energy and spirit with a splash of je ne sais quoi and is a core philosophy around how we live and work at Pernod Ricard.

Guided by our 4 core values: (1) grounded in the real; (2) fiercely authentic; (3) passion for challenge; and (4) connected beyond borders; we are team players, dream makers, trailblazers, movers and (cocktail) shakers. We have a passion for living life to the fullest, making new friends every day, and realizing our potential as people and as a business!

The salary range for this role, based in Florida, is $79,360.00 to $99,200.00. The range will vary if outside of this location. Base salaries are determined during our interview process, by assessing a candidate’s experience, skills against internal peers and against the scope and responsibilities of the position.

Position Summary

At Pernod Ricard USA, we have accelerated and transformed our organization around experiences of conviviality, placing the consumer at the heart of our business model. The Customer Development Manager plays a critical role in our mission to leverage the power of the complete portfolio to beat the market, ensuring that our customers have the right spirit to match every moment of conviviality.

This Customer Development Manager will drive frontline business in top on-premise accounts within designated market and areas of responsibility. Serving as the key point of contact for accounts, this role leads customer-facing consultative selling, trade engagement, and consumer activation for the full PR (Pernod Ricard) portfolio. This position is an innovator, continuously finding opportunities to build programming custom to accounts while simultaneously meeting PR commercial objectives.

This position reports directly to the Senior Manager, Customer Development.

Major Responsibilities / Accountabilities

- Drive total portfolio penetration and velocity year-round by acting as a consultative advisor to designated on-premise accounts:

• Call on assigned ~60 accounts with regular frequency and act as their main PR USA point of contact.
• Lead customer meetings as a consultative partner through understanding their business processes, plans, needs and how the full PR portfolio can play in their outlet.
• Execute monthly and quarterly programs per guidance from market’s Sales Leadership; activate brand-specific programs based on key priority periods with trade & consumers, including samplings.
• Drive menus / features year-round with channel-specific trade & consumer programming.
• Thoughtfully increase brand visibility in key accounts.
• Achieve value growth targets and quarterly point-of-distribution(POD) objectives.

- Create and maintain relationships with key stakeholders and local trade within account universe and geographic area:

• Act as market liaison between PR USA brands and trade / consumers.
• Maintain and grow a diverse trade network in assigned geographic area.
• Work in collaboration with PR USA trade education partners (Brand Ambassadors, Master Sommelier, Mixology & Education) to drive trade education in support of broader PR brand building among the trade.
• Maintain broad awareness of industry, on-premise channel, and category trends.
• Execute experiential brand events (dinners, tastings, etc.) designed to engage and convert consumers while improving PR’s portfolio market share.
• Collaborate with local Distributors to ensure customer follow-through and support.
• Serve as a ‘master of brands’ for PRUSA across the full portfolio incl. upcoming innovations.
• Work with local PR team to update account list semi-annually, targeting large ‘whale’ account openings/opportunities.

- Uphold responsibility for key administrative, financial, and operational tasks, including:

• Management of assigned portfolio / brand activation budgets and assigned T&E budgets.
• Management of POS materials and preparation of POS orders on time with POS cycles, in partnership with Commercial Planning & Operations team in the Division.
• Support PR USA and Distributor teams for essential distributor meetings, local market visits, and market work withs.
• Tracking of key customer and distributor meetings and deadlines for quarterly / annual plans.
• Utilize PR CRM tools such as GoSpotCheck to track menus and backbar visibility.
• Overseeing tracking of activation-oriented budgets and spend within limits.

Job Requirements

The role requires a highly motivated self-starter with strong organizational, interpersonal, and communication skills, as well as the ability to influence others. Individual must have a strong ability to collaborate effectively across functions with passion, charisma, and enthusiasm. The role requires the incumbent to be data driven and analytically savvy.

• Education: Bachelor’s degree preferred.
• Experience / Background: Minimum 2-3 years of work experience in relevant sales capacity, preferably in alcohol beverage or consumer goods industry.
• Travel: This position may travel up to 30% of the time.
• Schedule Flexibility: Able to work evenings and weekends as required by account universe.

Required Competencies

- Functional Competencies:

• Strong relationship-building skills with internal and external partners; effectively serve as the lead in account relationship management and selling for target accounts.
• Excellent verbal and written communication skills.
• Strong financial and business acumen; understanding of market dynamics, sub-channels, customers, distributors, and market-specific legal requirements.
• Ability to anticipate needs of key customers and distributor partners, and create programming that leverages the PR portfolio while fulfilling such needs.
• Strong proficiency in problem solving, prioritization, and the ability to multitask in a rapid-changing environment.
• Demonstrated ability to influence and collaborate with stakeholders at all levels.
• Strong attention to detail.
• Flexible and able to adapt with agility.
• Effective budget management capabilities.

- Leadership Competencies:

• Growth Mindset: Strategic mindset - Seeing ahead to future possibilities and translating them into breakthrough strategies.
• Consumer Centricity: Building strong customer relationships and delivering customer-centric solutions.
• Drive Results: Consistently achieving results, even under tough circumstances.
• Deliver through collaboration: Building partnerships and working collaboratively with others to meet shared objectives.
• Bold and Agile: Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder; courageous; strong decision-making ability that keeps the organization moving forward.
• Grow Diverse Teams: Leverages and values diversity of profiles to build empowered teams and develops talents creating a sense of belonging to help them meet both their career goals and the organization’s goals.

When you join Pernod Ricard, you’ll experience a workplace that is rich in heritage, driven by our iconic brands and a long-standing commitment to sustainability, safety, and giving back to the people and communities where we work. We know that happiness at work starts with that feeling of belonging you get from an inclusive culture where being uniquely you is celebrated. Our values are lived, they drive our behaviors, and it’s what brings our culture to life.

Our work philosophy celebrates the magic of human connection with the flexibility needed to provide one's most meaningful contribution. We offer a flexible work policy, with most of our positions offering a hybrid option with flexibility to work remotely 2 days a week. As a global employer, we understand that not everyone’s working hours are the same, and we empower our employees to work the hours that make the most sense for them and their team’s schedules.

We offer employees great benefits and perks to toast to a life filled with support. Check out PRUSABenefits.com for details.

Pernod Ricard USA is an Equal Opportunity Employer. It employs qualified individuals based solely on ability, training, and experience, and does not and will not, discriminate for or against any employee or applicant for employment or promotion based upon actual or perceived race, color, religion, sex, age, disability, national origin, citizenship, marital status, sexual orientation, gender identity, genetic information, military service or any other classification protected by law. Offers will be subject to United States local terms.

Pernod Ricard USA is committed to the full inclusion of all qualified individuals. As part of this commitment, Pernod Ricard USA will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. To request reasonable accommodation during the application process, contact us at PR_NA_TalentAcquisition@pernod-ricard.com.

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