Logistics Analyst, Omni Channel
Peloton
ABOUT THE ROLE
The Analyst, Omni Fulfillment and 3PL Distribution Management is a critical individual contributor responsible for ensuring a seamless, best-in-class delivery experience for our members from order placement through delivery. This role will integrate strategic planning with operational execution, focused on warehouse operations management, rigorous performance analysis, and proactive issue resolution across our 3rd Party Logistics (3PL) and Distribution Center (DC) partners.
YOUR DAILY IMPACT AT PELOTON
- Serve as a key partner in managing the operational performance and consistency of multiple 3PL Distribution and Fulfillment partners and\or sites
- Apply fulfillment data to identify opportunities for optimizing the 3PL network, including recommending volume transitions, onboarding new partners, and defining service coverage (e.g., zip code adjustments)
- Create and provide in-depth analysis for weekly business reviews and Monthly/Quarterly performance cadences with 3PL partners
- Proactively identify gaps, develop business cases for system enhancements, and drive continuous quality improvement across operational systems, policies, and the final-mile delivery process. Support the development of standards for handling critical order scenarios (e.g., aged orders)
- Work cross functionally with apparel production teams to coordinate shipments of apparel inventory to and from the 3PL fulfillment site
- Take full responsibility for daily proactive monitoring and resolution of complex sales order fulfillment and integration issues
- Research and troubleshoot operational and systemic issues, including aged order processing, Inbound\Outbound problems, delivery failures, duplicate orders, and SKU mismatches.
- Diagnose root causes and partner cross-functionally to develop effective preventative solutions impacting members, 3PLs, and internal stakeholders.
- Partner with internal teams (Technology, Finance, Supply Chain, and Member Support) to ensure optimal sales order flow across E2E systems
- Assist in defining Key Performance Indicators (KPIs), Service Level Agreements (SLAs), and designing reporting dashboards. Partner with 3PL Managers to monitor and ensure SLAs are met
- Support the resolution of escalated inbound requests and other troubleshooting issues. Follow up on the backlog of aged orders impacting member experience
YOU BRING TO PELOTON
- Bachelor’s Degree in Business, Logistics, Analytics, or a similar field required
- 2 years of professional experience in supply chain/logistics, e-commerce, Direct to customer fulfillment, or a similar technical/analytical role
- Proficiency in Looker required, with comfort in managing large data sets
- Experience with supply chain systems (e.g., Salesforce, Netsuite) is preferred
- Strong analytical skills with a problem-solving attitude
- Meticulous attention to detail and extremely well organized
- Ability to progress smoothly between working autonomously and collaboratively
- Willingness to adjust to shifting priorities and rapid changes in a fast-paced environment, always emphasizing superior customer satisfaction
- Strong ability to effectively communicate to all levels of the organization
- Willingness to travel
#LI-CG11
#LI-Hybrid
The base salary range represents the low and high end of the anticipated salary range for this position based at our New York City headquarters. The actual base salary offered for this position will depend on numerous factors including, without limitation, experience and business objectives and if the location for the job changes. Our base salary is just one component of Peloton’s competitive total rewards strategy that also includes annual equity awards and an Employee Stock Purchase Plan as well as other region-specific health and welfare benefits.
As an organization, one of our top priorities is to maintain the health and wellbeing for our employees and their family. To achieve this goal, we offer robust and comprehensive benefits including:
- Medical, dental and vision insurance
- Generous paid time off policy
- Short-term and long-term disability
- Access to mental health services
- 401k, tuition reimbursement and student loan paydown plans
- Employee Stock Purchase Plan
- Fertility and adoption support and up to 18 weeks of paid parental leave
- Child care and family care discounts
- Free access to Peloton Digital App and apparel and product discounts
- Commuter benefits and Citi Bike Discount
- Pet insurance and so much more!
ABOUT PELOTON:
Peloton (NASDAQ: PTON) provides Members with expert instruction, and world class content to create impactful and entertaining workout experiences for anyone, anywhere and at any stage in their fitness journey. At home, outdoors, traveling, or at the gym, Peloton brings together innovative hardware, distinctive software, and exclusive content. Founded in 2012 and headquartered in New York City, Peloton has millions of Members across the US, UK, Canada, Germany, Australia, and Austria. For more information, visit www.onepeloton.com.
Peloton is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Equal employment opportunity has been, and will continue to be, a fundamental principle at Peloton, where all team members, applicants, and other covered persons are considered on the basis of their personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, pregnancy, genetic information, military or veteran status, sexual orientation, gender identity or expression, marital and civil partnership/union status, alienage or citizenship status, creed, genetic predisposition or carrier status, unemployment status, familial status, domestic violence, sexual violence or stalking victim status, caregiver status, or any other protected characteristic as established by applicable law. This policy of equal employment opportunity applies to all practices and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment. If you would like to request any accommodations from application through to interview, please email: applicantaccommodations@onepeloton.com.
At Peloton, we embrace technology, including AI, to enhance productivity and accelerate innovation in the work we do for our members. However, in our hiring process, our priority remains in getting to know you and your unique qualifications. To ensure a fair and equitable process, we do not permit the use of AI tools during any stage of the application and interview process. In considering you as an applicant, we want to understand your skills, experiences, and motivations without mediation through an AI system. We also want to directly assess your communication skills without the use of an AI tool.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance, as applicable to applicants applying for positions in these jurisdictions.
Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Peloton does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted here on our careers page and all communications from the Peloton recruiting team and/or hiring managers will be from an @onepeloton.com email address.
If you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Peloton, please email applicantaccommodations@onepeloton.com before taking any further action in relation to the correspondence.
Peloton does not accept unsolicited agency resumes. Agencies should not forward resumes to our jobs alias, Peloton employees or any other organization location. Peloton is not responsible for any agency fees related to unsolicited resumes.
