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Member Support Associate Talent Community



People & HR, Customer Service
Plano, TX, USA
Posted on Wednesday, November 15, 2023

This is not an open job. Submitting an application allows your profile and resume to be reviewed by a Peloton recruiter when a role becomes available at this location. It’s a great way to be considered for future Peloton Membership job openings. However, jobseekers should also directly apply to any currently open positions of interest to ensure consideration.


This is a fixed-term contract role that runs through February 23, 2024. Availability to work a flexible schedule including evenings, weekends, and holidays is required.

Are you passionate about delivering exceptional customer service? Peloton is looking for dedicated individuals to join our Member Support team, where every day is an opportunity to make a positive impact on our members' experiences.

The Member Support team, part of the Member Experience team, works on the front lines providing a support experience that is human, honest, and above all - awesome! We correspond directly with members by phone, live chat, and email resolving problems and elevating the Peloton Member experience. Peloton is evolving all the time, and our community turns to us as the experts to offer guidance in an empathetic, authentic, human, and direct way. We troubleshoot problems, walk members through features, and help our members to get the most out of their workouts.

As a Member Support Associate, you will interact directly with members each week, tracking their issues, and playing a meaningful role as liaison between our community and the rest of the company, including our Engineering and Product teams to ensure we remain a true Member-driven organization.

This is an hourly position, with shifts varying 7 days a week.


  • Deliver above-and-beyond experiences to our members through phone, live chat, and email
  • Build relationships with our community and make the impossible possible
  • Think creatively about ways in which we can elevate the Peloton experience for our members every day


  • 1+ years of experience in call/contact center, retail, hospitality and/or customer service
  • Experience with Salesforce and/or Zendesk a plus
  • Ability to work nights, weekends and holidays
  • Team player mentality
  • Being proactive
  • Ability to multitask
  • Sincere and empathetic communicator
  • Take pride in helping others
  • Out of the box problem solver and enjoy finding innovative ways to go above and beyond



Peloton provides Members with expert instruction, world-class content and the fitness industry's leading music library to create impactful and entertaining workout experiences for anyone, anywhere and at any stage in their fitness journey. At home, outdoors, traveling, or at the gym, Peloton offers an immersive and personalized experience [with or without equipment]. Access Peloton content via the Peloton Bike, Bike+, Tread, Guide, Row or the Peloton App, now with multiple membership tiers. Founded in 2012 and headquartered in New York City, Peloton has a highly engaged community of nearly 7 million Members across the US, UK, Canada, Germany, and Australia.

Peloton is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Equal employment opportunity has been, and will continue to be, a fundamental principle at Peloton, where all team members, applicants, and other covered persons are considered on the basis of their personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, pregnancy, genetic information, military or veteran status, sexual orientation, gender identity or expression, marital and civil partnership/union status, alienage or citizenship status, creed, genetic predisposition or carrier status, unemployment status, familial status, domestic violence, sexual violence or stalking victim status, caregiver status, or any other protected characteristic as established by applicable law. This policy of equal employment opportunity applies to all practices and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment. If you would like to request any accommodations from application through to interview, please email:

Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Peloton does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted here on our careers page and all communications from the Peloton recruiting team and/or hiring managers will be from an email address.

Peloton does not accept unsolicited agency resumes. Agencies should not forward resumes to our jobs alias, Peloton employees or any other organization location. Peloton is not responsible for any agency fees related to unsolicited resumes.