Customer Growth Manager
PayStand
At Paystand, we’re not just another fintech company—we’re trailblazers in decentralized finance (DeFi), transforming how businesses manage their finances. With thriving hubs in Santa Cruz, San Francisco, Austin, Minneapolis, Mexico City, Hermosillo, and Guadalajara, we’re leading a global revolution in financial systems. Recognized on the Inc. 5000 list for five consecutive years, we’re among the fastest-growing companies reshaping the future of finance.
Our Expanding Ecosystem: Paystand isn’t just a company—it’s a growing global network. With the strategic acquisitions of Teampay, a leader in spend management, and Yaydoo, a top AR and AP platform in Latin America, we’re building an expansive ecosystem designed to revolutionize financial operations and fuel business growth worldwide.
Why Paystand?
What We Do: By harnessing the power of blockchain technology, we digitize receivables, automate financial processes, reduce time-to-cash, lower transaction costs, and unlock new revenue streams for businesses.
Why We Do It: We’re driven by a mission to revolutionize digital payments and decentralize finance, creating a more open, inclusive, and transparent financial ecosystem, starting with B2B payments.
How We Do It: As change-makers in the DeFi movement, we don’t just follow trends—we set them. If you’re passionate about shaping the future of fintech and eager to redefine what financial technology should look like, Paystand is the place where you can make a significant impact.
Join Us: Be part of something bigger. Join Paystand and help us lead the financial revolution.
Role at a Glance:
Paystand is seeking a strategic and growth-oriented Customer Growth Manager to drive expansion revenue across an assigned book of customers. This role is responsible for owning and closing expansion opportunities, including upsell and cross-sell, by deepening customer value, identifying monetization opportunities, and executing the full commercial sales process.
Customer Growth Managers work closely with Customer Success and Customer Marketing to translate customer outcomes, product adoption, and market signals into qualified expansion opportunities. Once engaged, the Customer Growth Manager owns the opportunity end to end, from discovery and positioning through pricing, negotiation, and close.
This role plays a critical part in Paystand’s growth strategy by driving Expansion ARR and contributing directly to Net Dollar Retention.
What You'll Own:
- Own a quota tied to Expansion ARR across an assigned book of customer accounts
- Identify, qualify, and close expansion opportunities, including upsell and cross-sell
- Own the full sales cycle for expansion opportunities, from discovery through close
- Lead customer conversations related to expansion value, pricing, negotiation, and contract structure
- Develop account-level growth strategies in partnership with Customer Success
- Partner with Customer Marketing to execute targeted growth plays and campaigns
- Collaborate with Renewals Managers on accounts where expansion opportunities surface during the renewal process
- Forecast expansion pipeline accurately and maintain strong opportunity hygiene
- Partner cross-functionally with Finance, Legal, RevOps, and Operations to ensure efficient and compliant deal execution
How You'll Operate
- Operate with a revenue-first mindset, focused on achieving and exceeding expansion targets
- Leverage customer data, usage trends, and business context to identify high-quality expansion opportunities
- Multi-thread relationships within customer accounts to build alignment and momentum
- Navigate objections and competitive alternatives with confidence and credibility
- Balance short-term deal execution with long-term account growth
How Success Is Measured
- Expansion ARR attainment
- Expansion pipeline coverage and conversion
- Contribution to Net Dollar Retention (in partnership with Renewals and Customer Success)
- Forecast accuracy and deal execution discipline
What We're Looking For
- 3+ years of experience in SaaS sales, account management, or a customer growth / expansion-focused role
- Proven experience carrying and closing against a revenue target
- Demonstrated success selling expansion solutions to existing customers
- Strong negotiation skills and commercial acumen
- Excellent written and verbal communication skills
- Ability to collaborate cross-functionally while maintaining clear deal ownership
- Comfort operating in a fast-paced, evolving environment
Why You'll Love It Here
- Enjoy generous PTO and sick leave, because we believe in balance.
- 401(k) retirement plan with employer matching.
- We've got your health covered with comprehensive health dental and vision insurance plans.
- Fuel your days with free snacks and paid lunches in the office.
- Unlock stock options and own a piece of our success!
- Work with the best tools and equipment, setting you up to thrive.
- And the best part? Endless growth opportunities await you as we rapidly expand!
If you're passionate about driving change in the FinTech landscape and being part of a company that is shaping the future of digital payments, we invite you to explore opportunities with Paystand.
We understand that no candidate is perfectly qualified for any job. Experience manifests in diverse ways, skills are transferable, and passion is a powerful driver. Your journey and skills are unique, and we value the richness that diverse perspectives bring to our team.
More than a resume, we prioritize a genuine commitment, impactful contributions, and the ability to thrive in our dynamic, collaborative environment. We are enthusiastic about providing you with opportunities to learn and grow within this role. If your experience aligns closely with what we're seeking, we encourage you to apply.
We celebrate the belief that diversity in backgrounds and thoughts fuels better problem-solving and fosters more creative thinking. Our commitment to adding new perspectives to the team reflects our dedication to innovation and inclusivity.
Your journey is important to us, and we look forward to the possibility of welcoming you to our team at Paystand. Feel free to reach out; we can't wait to hear from you.
All roles are on-site only. Only English resumes will be considered.
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