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Date de publication : Dec 17, 2025, 12:00AM

Orange Business is here!About us

Join us at Orange Business!
We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.
Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

About the role

Accountable for establishing and maintaining a satisfactory long-term relationship with customer, managing customer expectations, and contributing to full-cycle customer satisfaction feedback. The role requires taking ownership of Service Management Activities (covering Availability Management, Change Management, Configuration Management, Incident Management and Service Level Management) for certain specific services while in run phase (specific services – as globally agreed).

About you

Knowledge and abilities:

• Excellent customer service skills
• Good leadership skills
• Ability to build relationships with peers ,stakeholders and the management
• Excellent interpersonal skills
• Good time management, organizational and communication skills
• Ability to work under pressure and deal with multiple tasks concurrently
• Proactive, self-motivated
• Problem solving skills
• Matrix Management
• Excellent knowledge of Service Management tools / processes

Education, qualifications, and certifications:

• Degree / Diploma Holders with good Telecom / and IT infrastructure (Sever / Cloud / Security etc)
• ITIL desired
• Excellent verbal & written communication skills in English (critical) and Spanish (highly desirable)
• Knowledge in Excel

You bring a can-do attitude, tackle challenges head-on and challenge the status quo with new and innovative ideas.

What we offer

• Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
• Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
• Professional Development: training programs and upskilling/re-skilling opportunities.
• Career Growth: Internal growth and mobility opportunities within Orange.
• Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.
• Reward Programs: Employee Referral Program, Change Maker Awards.

Only your skills matterRegardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neurotype, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.

Seules vos compétences comptent

Quel(s) que soient votre âge, votre sexe, vos origines, votre religion, votre orientation sexuelle, votre neuro-diversité, votre handicap ou votre apparence, nous encourageons activement la diversité au sein de nos équipes, car elle est à la fois une force collective et un moteur d'innovation. Orange est une entreprise accessible aux personnes en situation de handicap : n'hésitez pas à nous faire part de vos besoins spécifiques.