Principal Technical Program Manager
Oracle Cloud Infrastructure
Oracle’s Industry Engineering Services (IES) Platform Development organization is looking for a seasoned Technical Program Manager 4 with a strong background in cloud-native observability, monitoring, and reliability programs to help deliver scalable, secure, and operable observability solutions across both Oracle Health Federal / Veterans Affairs and Commercial cloud environments. Our primary stack includes Prometheus/Grafana, OpenSearch, and OCI Observability & Management solutions.
The Technical Program Manager will help analyze, define, manage, and execute the work required to drive successful observability and monitoring initiatives across multiple teams and services. This may mean defining telemetry and alerting standards, coordinating delivery across engineering and operations, and ensuring solutions meet operational readiness, security, and compliance expectations—while also enabling consistency and reuse across Federal and Commercial deployments where appropriate.
The successful candidate must have strong program leadership, technical depth in distributed systems operations, excellent judgment, and notable experience collaborating across organizations to improve service health, operational readiness, and incident response maturity.
We are looking for a self-starting technical leader with a proven ability to execute both strategically and tactically—someone excited to take on new programs, drive adoption of standards, and deliver measurable improvements. This position requires a solid DevOps/SRE and cloud infrastructure foundation, comfort driving alignment among teams with competing priorities, and the ability to operate effectively in both cleared federal contexts and high-scale commercial cloud environments.
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If you are passionate about operational excellence and love turning complex service telemetry into clear, actionable insights—especially in mission-critical, compliance-driven environments—there is a place for you on the IES Platform Development Observability and Monitoring team!
Disclaimer:
Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.
Range and benefit information provided in this posting are specific to the stated locations only
US: Hiring Range in USD from: $90,100 to $199,500 per annum. May be eligible for bonus and equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - IC4
Key Responsibilities
As a Technical Program Manager, you will engage with stakeholders to understand business and operational needs and work with engineering teams to design and execute effective, efficient, secure, and operable observability solutions.
With your technical background in monitoring and reliability practices, you will help shape how services instrument telemetry, define SLOs/SLIs, operationalize alerting, and improve incident response outcomes through standardized patterns, automation, and enablement—leveraging Prometheus/Grafana, OpenSearch, and OCI Observability capabilities where best fit.
As a member of the IES Platform Development Observability and Monitoring team, you will establish program governance, drive Agile execution, and refine processes that improve delivery velocity and operational excellence across both Federal and Commercial environments.
What You’ll Do
• Prioritize deliverables according to business, mission, and operational needs; engage developers and stakeholders in planning, sizing, and sequencing work
• Engage with partner teams across Oracle Health Federal / VA and Commercial organizations to understand current and future observability capability requirements (telemetry, dashboards, alerting, on-call, incident response)
• Lead programs to standardize and scale monitoring and logging patterns across environments, including:
- Metrics collection and alerting with Prometheus; operational dashboards and visualization standards in Grafana
- Log aggregation, search, and analytics with OpenSearch (index strategy, retention, access patterns)
- Cloud-native observability integrations using OCI Observability & Management services
• Drive cross-environment alignment where feasible (common patterns, reusable templates, shared KPIs), while accounting for differences in security controls, tenancy boundaries, and compliance requirements
• Ensure programs incorporate security and compliance requirements appropriate for U.S. Federal environments (e.g., least privilege, auditability, retention, access controls, change control)
• Monitor program workstreams from initiation through delivery, ensuring required leadership approvals, architecture reviews, and operational readiness criteria are met
• Regularly interact across functional areas with senior management to ensure objectives are met, dependencies are managed, risks are visible, and deliveries stay on schedule
• Drive adoption through change management: documentation, rollout plans, templates, training/office hours, and measured onboarding of services to standards
Security Requirement
• U.S. Federal government security clearance is required (active or ability to obtain/maintain—per role requirements).
• Must be a U.S. Person and meet all eligibility requirements for access to U.S. Government controlled information and systems, as applicable.
(Adjust to match the approved req language for the specific clearance level and any onsite/hybrid expectations.)
Minimum Job Qualifications (Oracle Standard)
Education and/or Experience:
• 8+ years of experience as a Technical Program Manager or related leading large technical programs or projects, development/implementation projects, or managing complex cross-functional programs from conception to delivery
OR
• Bachelor’s Degree in Computer Science, Information Technology, Software Developmentmor related field AND 7 years of experience as a Technical Program Manager leading large technical programs or projects, development/implementation projects, or managing complex cross-functional programs from conception to delivery
OR
• Master’s Degree in Computer Science, Information Technology, Software Development, or related field AND 5 years of experience as a Technical Program Manager leading large technical programs or projects, development/implementation projects, or managing complex cross-functional programs from conception to delivery
OR
• Doctorate in Computer Science, Information Technology, Software Development or related field AND 3 years of experience as a PTechnical rogram Manager leading large technical programs or projects, development/implementation projects, or managing complex cross-functional programs from conception to delivery
Technical Qualifications
Demonstrated practical experience with the following technologies and concepts (not necessarily all):
• Observability fundamentals: metrics, logs, traces; instrumentation and telemetry pipelines
• Monitoring and visualization using Prometheus and Grafana (alert strategy, dashboards, ownership models)
• Log aggregation and analysis using OpenSearch (query patterns, retention/rollover concepts, RBAC/access considerations)
• Familiarity with OCI Observability & Management solutions and patterns for integrating OCI services and workloads
• Distributed systems operations: alerting strategy, dashboards, runbooks, operational readiness reviews
• SLO/SLI design, error budgets, and reliability-driven prioritization
• Cloud-native ecosystems (containers/Kubernetes, service-to-service communication, CI/CD considerations for operability)
• Incident management lifecycle: on-call readiness, incident response practices, and postmortems with actionable follow-through
• Experience operating in regulated environments (e.g., FedRAMP, FISMA, NIST 800-53-aligned controls) is a plus
Soft Skill Qualifications
• Excellent oral and written communication skills
• Experience interacting with both business and engineering stakeholders at all levels, including senior leadership
• Strong analytical, planning, and organizational skills with the ability to manage competing demands
• Demonstrated leadership and ability to influence without authority across multiple teams
• Ability to work independently—defining and managing one’s own work while providing transparency and accountability
• Effective engagement of individuals and teams located across multiple geographic regions and time zones
What the Perfect Candidate Will Have
In addition to the knowledge, skills, and experience listed above, you will score extra points if you also have:
• 2+ years technical background as a software engineer, SRE, or DevOps engineer
• Hands-on experience driving adoption of observability standards across many services (instrumentation libraries, dashboard/alert templates, tagging conventions, runbook requirements)
• Experience improving alert quality (noise reduction, paging policies, symptom vs. cause alerts) and measurable reliability outcomes (MTTR reduction, SLO improvements)
• Experience with telemetry data governance (data classification, retention, access controls) and partnering with security/compliance stakeholders in federal environments
