The Service Excellence team at Oracle Analytics Cloud is on the verge of transforming the development paradigms at the 45 years old Software Giant. With the world moving towards the Cloud, Oracle is at the forefront with tremendous portfolio of Cloud offerings.

However, this transformation happens not just at the product level, but also the process of conceptualizing, developing and deploying the products for the Cloud. Using a combination of cutting edge technologies, continuous process improvements, and innovative business transformation methodologies, a small group of us are blazing the trail on the Service Excellence philosophy.

Who are we looking for? We are looking for a technical leader who will manage a team as part manage our worldwide Oracle Analytics Cloud Service Excellence (OASE) SRE team.

Prior experience mentoring and managing an SRE or Software Development team responsible for supporting, troubleshooting, and enhancing a complex cloud-based product is an essential prerequisite for success in this role. The manager will be responsible for technical design, hands-on troubleshooting, and delivery of key outcomes. If you are looking for an opportunity to apply your creativity while leveraging modern cloud tools and frameworks, this role offers exactly that.

Following are the essential responsibilities of this role. It is a constantly evolving role with increased responsibilities as the business evolves.

Manage a team of SRE experts in the variety of time zones (7+ individuals).
Align work and provide technical guidance to OASE team members all over the globe.
Provide the team members mentoring and technical guidance on their career growth.
Ensure the timely execution of critical operational activities that span OASE.
Continuously guide the team in building innovative best practices and solutions using the best of breed technologies that has pervasive impact on all of Oracle Analytics Cloud.
Work closely with the Development, PM, and other Oracle Analytics organization leaders and teams to deliver on key programs for customers on time and without negative impact.
Develop professional relationships at all levels driving cultural change to align managed services delivery with our cloud delivery principles and values.

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

SRE Manager- Oracle Analytics Cloud Service Excellence

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from: $109,200 to $223,400 per annum. May be eligible for bonus and equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - M2

What You Need to Have

A BS or MS in Computer Science, or equivalent

Ideal Experience

Experience designing, building, and operating enterprise-grade, high-performance OCI services across multiple regions
Demonstrated ability to interact with all levels of a large organization from SVPs to individual engineers, Development, product managers, and program managers.
Personal experience having launched or supported a complex program or project with infrastructure and software components.
A record of building strong collaborative relationships across organizational boundaries (e.g. Cloud Services, Development, product, support teams).
Proven capacity to build and sustain a high-performing software engineering team operating at various scales and business demands.
A track record in building the next generation of software engineers in your team or peers team, organization.
Personal experience managing and leading teams and or different cultures.
Methodical approaches to troubleshooting and solving complex technical problems, reverse engineering existing applications.

Technical Skills

Strong proficiency in Java and C++, with hands-on experience building, containerizing, and deploying microservices on OKE using Docker.
Knowledge of Oracle Analytics product, OBIEE, Oracle Analytics Server, BI Publisher or Oracle Analytics Cloud (OAC) preferred
Defining and documenting technical architecture of complex and highly scalable products
Experience developing & operating cloud services or large distributed applications in production
Oracle Cloud Infrastructure (OCI) or AWS, Azure, GCP compute, storage, and network operational experience.
Programming and scripting languages (Python, bash, Java Script - additional experience with PHP, Groovy, Java is a must have)
Linux/Unix system administration including system level knowledge of Linux on OCI Gen 2, creating and executing scripts
Using CI/CD scripting tools such as Ansible, Puppet, Terraform or Chef
Experience in Cloud Native application development using Containers and orchestration (Kubernetes) independently scalable microservices on OCI
Oracle database, Oracle Autonomous DB, MySQL , SQL tuning and DBA knowledge a plus
Experience in REST API design and development using Java technologies.
Issue tracking and collaboration (Jira and Confluence).
Producing documentation in support of developed work (KBs, run books, help guides)

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