Principal Technical Program Manager (SRE)
Oracle Cloud Infrastructure
We’re hiring a Technical Program Manager (TPM) focused on root cause analysis (RCA) and systemic service improvement. Ideal for former software engineers or site reliability engineers (SREs) now leading technical programs, this role combines analytical rigor, technical depth, and cross-organizational influence.
You’ll join the Quality of Service (QoS) pillar—our center of gravity for reliability, availability, and observability. You’ll lead end-to-end RCA programs, partner with SRE and engineering teams, and turn recurring incidents into lasting service resilience.
What You’ll Do
- Lead root cause analysis, post-incident reviews, and problem management initiatives for Oracle Analytics Cloud.
- Partner with SRE, DevOps, and Product Engineering to identify and eliminate systemic issues.
- Develop telemetry, monitoring, and observability improvements to accelerate fault detection.
- Build dashboards, SQL/Python analytics, and KPIs to track reliability and prevention effectiveness.
- Drive automation and CI/CD integration to reduce recovery time.
- Communicate findings and priorities across executive and engineering stakeholders.
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
We are seeking an experienced Technical Program Manager who has a proven track record in service excellence, site reliability engineering (SRE) and/or service monitoring, and who can partner effectively with Product, SRE, Customer Support and Software development orgs to drive impact. This role will be part of the Quality of Service (QoS, also known as Problem Management) Pillar for Service Excellence. You will help champion the QoS methodology for Oracle Analytics. This includes defining objectives, managing risks, defining/implementing improvements, and ultimately delivering lasting quality of service to our customers.
Disclaimer:
Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.
Range and benefit information provided in this posting are specific to the stated locations only
US: Hiring Range in USD from: $90,100 to $199,500 per annum. May be eligible for bonus and equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - IC4
What You’ll Bring
- 6+ years in technical program management or cloud reliability roles.
- Deep knowledge of RCA, incident management, and SRE practices.
- Experience with PaaS/SaaS, distributed systems, and cloud infrastructure.
- Strong data analytics skills (SQL, Python).
- Prior software development or SRE background preferred.
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