NOC Manager, JoinOCI
Oracle Cloud Infrastructure
Oracle is seeking a skilled and proactive NOC Manager to design, build, and operate a world-class Network Operations Center (NOC) supporting our expanding data center portfolio. This individual will lead the development of NOC processes, tools, and teams to ensure operational excellence, rapid incident response, and high system reliability across our mission-critical environments.
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
Manage the NOC for a portfolio of Data Centers.
Disclaimer:
Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.
Range and benefit information provided in this posting are specific to the stated locations only
US: Hiring Range in USD from: $87,000 to $178,100 per annum. May be eligible for bonus and equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - M2
NOC Design & Implementation
Support the development and the strategy, architecture, and implementation plan for the new NOC, including physical layout, technology stack, and operational processes.
Define monitoring frameworks, escalation paths, and service-level objectives (SLOs) to ensure uptime and service continuity.
Operations & Incident Management
Oversee daily NOC operations, ensuring 24x7 monitoring of all data center facilities and critical infrastructure.
Lead the incident management process — detection, triage, escalation, communication, and resolution.
Coordinate closely with data center engineers, network teams, and facility operations for rapid response and issue resolution.
Team Leadership & Development
Build and mentor a high-performing NOC team, providing training on operational best practices and tools.
Develop and manage staffing schedules to ensure continuous coverage.
Foster a culture of accountability, performance excellence, and proactive problem-solving.
Performance Monitoring & Reporting
Define key metrics and dashboards to track NOC performance, availability, and incident trends.
Provide regular reporting on operational health, incident metrics, and improvement initiatives to leadership.
Partner with IT, facilities, and security teams to continuously refine monitoring and operational efficiency.
Qualifications & Experience:
Minimum 3 years of experience in incident management, program management, or similar roles within data center operations or mission-critical environments.
Proven experience supporting data center infrastructure incidents, with familiarity in BMS, EPMS, power, cooling, and HVAC systems.
Hands-on experience conducting root cause analyses (RCA), developing corrective action plans, and leveraging automation in operational workflows.
Strong understanding of data center architecture — including networks, servers, power distribution, environmental systems, and security protocols.
Excellent problem-solving, analytical, and documentation skills with meticulous attention to detail.
Exceptional communication and collaboration abilities for cross-team coordination and stakeholder reporting.
Ability to perform under pressure, prioritize effectively, and make decisions in time-sensitive environments.
