Oracle is seeking an Incident Manager to oversee and enhance our incident management program for data center operations. The Incident Manager will be a critical leader responsible for ensuring adherence to the incident management program during incidents, managing program documentation, reporting, cross-functional communication, Root Cause Analysis (RCA), and training. Candidates must have extensive experience in incident management, program oversight, and stakeholder collaboration, with a focus on maintaining operational continuity, safety, and compliance in high-stakes data center environments.

Responsibilities

Ensure strict adherence to the incident management program during incidents, guiding teams to follow established protocols for rapid response, mitigation, and resolution across data center operations (e.g., mechanical, electrical, and controls systems).

Oversee the development, maintenance, and continuous improvement of the incident management program, including policies, procedures, and documentation, to align with industry standards and Oracle’s operational goals.

Support the creation and delivery of training programs to educate data center technicians, engineers, and operational staff on incident management protocols, ensuring preparedness and compliance.

Manage comprehensive incident reporting, utilizing metrics and Key Performance Indicators (KPIs) to track incident response times, resolution effectiveness, and program performance, driving operational excellence.

Conduct and facilitate Root Cause Analysis (RCA) processes post-incident to identify underlying issues, document findings, and implement corrective actions to prevent recurrence.

Collaborate cross-functionally with internal stakeholders (e.g., Data Center Facility Engineering (DCFE), operations, and vendor management teams) to ensure seamless communication during incidents and align incident management with broader operational objectives.

Develop and maintain incident management documentation, including playbooks, escalation procedures, and communication templates, to ensure clarity and consistency during high-pressure situations.

Escalate critical incidents, resource constraints, or program gaps to senior leadership for timely resolution, ensuring transparency and accountability.

Utilize data analytics to generate reports on incident trends, program effectiveness, and contributions to operational reliability, supporting Oracle’s mission of excellence and teamwork.

Identify and implement process improvements in incident management, training, and RCA processes to enhance efficiency, safety, and performance in data center operations.

Minimum Qualifications

7+ years of experience in incident management, program oversight, or operations leadership, with at least 3 years in data center operations, facilities management, or critical infrastructure environments.

Proven expertise in developing and managing incident management programs, including documentation, reporting, and training, in high-stakes environments.

Strong proficiency in conducting Root Cause Analysis (RCA) and implementing corrective actions to improve operational resilience.

Deep understanding of metrics-driven incident evaluation, cross-functional communication, and stakeholder collaboration in data center operations.

Ability to interpret technical specifications, operational protocols, and incident data to enhance incident management and training programs.

Willingness to travel to data center sites for incident response, program implementation, or stakeholder engagements.

Career Level - IC5

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.