Fusion SaaS SCM Lead

Location: Remote/telecommuting from withing the US

Note: US citizenship is required due to needed access of government system.

Responsibilities include but are not limited to providing excellence in customer service support, diagnosis, replication, resolving Functional and Technical issues of complex and critical service requests. The focus of this position is to provide customer service on a technical and functional level and to ultimately drive complete and total resolution of each issue reported by customer.

The main role of a support engineer is to troubleshoot and resolve highly complex techno-functional problems. The key skills put to use on a daily basis are - high level of techno-functional skills, Oracle products knowledge, problem solving skills, and customer interaction/service expertise.

Functional/Technical Knowledge & Skills:

We expect candidate to have:

1. Strong Fusion SaaS SCM business processes knowledge and concepts.

2. Implementation/Support experience on Fusion SaaS SCM Modules like Inventory, Purchasing, Sourcing, procurement, Order Management, Warehouse management and Cost Management.

3. Ability to relate the product functionality to business processes, and thus offer implementation advice to customers on how to meet their various business scenarios using Oracle Fusion SaaS SCM applications.

4. Strong problem-solving skills.

5. Customer interactions and service orientation so you can understand customer’s critical situations and accordingly provide the response, and mobilize the organizational resources, while setting realistic expectations to customers.

6. Operations management and innovation orientation so you can continually improve the processes, methods, tools, and utilities.

7. Team player able to leverage each other’s strengths. You will be engaged in collaboration with peers within/across the teams often.

8. Desire to keep abreast of the emerging business models/processes, applications product solutions, product features, technology features – and use this learning to deliver value to customers on a daily basis.

9. High flexibility to be agile in a fast-changing business and organizational environment.

10. Ability to create and maintain appropriate documentation for architecture, design, technical, implementation, support and test activities.

11. Ability to perform Extensions, Integrations and Testing such as:

    1. Oracle Integration Cloud Service Integrations;

    2. Oracle Autonomous Database, Transactional Processing;

    3. Oracle Identity and Access Management;

    4. Oracle APEX Cloud;

    5. Oracle Visual Builder Cloud Service Web Applications

12. Regression Testing support:

    1. Execution of predefined Manual Test Scripts, to validate functionality following application of releases or patches

    2. Introduction to new modules or extensions

    3. Application configuration changes

    4. Creating new manual test scripts required by the customer or modification of an existing manual test script provided by the customer

13. SaaS Updates Support:

    1. Perform Impact Analysis and Opt-in Feature assessment of Supported Program update

    2. Review release readiness documentation and notes related to the periodic release update for SaaS

    3. Perform a high-level impact assessment of the updates specific to the identified Supported Program

    4. Provide a report of findings that will include (i) a summary of the changes, enhancements, and mandatory or optional opt-in/new features, included in the release update that will impact Your existing configuration, (ii) the results of the impact assessment, and (iii) recommendations for the regression test strategy

    5. Advise the customer on steps to adopt the mandatory opt-ins

    6. Prepare an update plan

    7. Discuss features, bugs and other update items with the customer.

    8. Update test plans as required based on the results of the impact analysis

Personal Attributes:

1. Self-driven and result oriented

2. Strong problem solving/analytical skills

3. Strong customer support and relation skills

4. Effective communication (verbal and written)

5. Strong willingness to learn new things and share them with others

6. Influencing/negotiating

7. Team player

8. Customer focused

9. Confident and decisive

10. Values Expertise (maintaining professional expertise in own discipline)

11. Enthusiasm

12. Flexibility

13. Organizational skills

Education & Experience:

Bachelors/Masters in Computer Science, Engineering or equivalent preferred. Other qualifications with adequate experience may be considered. Candidate should be flexible and open to work off hours/weekends. US Citizenship is mandatory for this position.

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from $41.83 to $85.63 per hour; from: $87,000 to $178,100 per annum. May be eligible for equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - IC4

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